Conversation Designer

About VERSA AI

VERSA AI is a fast-growing AI start-up designing and deploying GenAI voice agents that create natural, human-like conversations between people and machines. Australian founded and rapidly expanding in the US, we help enterprise clients deliver exceptional customer experiences at scale, and at lower cost. We're looking for a talented Conversation Designer to join our team and help shape how the world talks to AI.

About the Role: Conversation Designer

As a Conversation Designer, you'll own the end-to-end design of conversational experiences across voice and chat channels from initial concept through to production and ongoing optimisation. You'll sit at the intersection of language, UX, and AI, crafting conversations that feel natural, achieve user goals efficiently, and deliver real business outcomes.

You'll work closely with product managers, engineers, data teams, and customer-facing teams, playing a hands on role in client engagements and feeding real-world insights back into our product and R&D roadmap.

What We're Looking For

We want someone who blends strong conversational AI foundations with creativity, analytical thinking, and a genuine curiosity for technology.

Must Haves:

• 3+ years of experience in Conversation Design
• Fluency in both Spanish and English
• Strong understanding of conversational AI principles
• Knowledge of UX Design principles
• Excellent written and verbal communication skills
• Experience managing internal and external stakeholder relationships
• Creative problem-solver comfortable working with ambiguity

Nice to Haves:

• Prompt design experience for LLMs
• Voice design experience
• Background in linguistics or cognitive psychology
• Familiarity with agile methodologies
• Contact Centre industry experience

What Success Looks Like

• First 30 days: Get up to speed with our tools, frameworks, and how we design conversational experiences
• First few months: Take ownership of client projects and participate directly in client engagements
• 6–12 months: Become a trusted, high-impact member of the team and help shape best practices for conversational AI at VERSA AI

Why VERSA AI?

• High-growth start-up with a dynamic, innovative culture
• Real opportunity for career advancement help build and mature a key customer-facing function
• Competitive salary
• Fully remote-first and highly flexible working environment
• A diverse and inclusive team where your voice genuinely matters

If you're passionate about the future of AI, love crafting conversations that actually work, and want to make a meaningful impact at a company moving fast we'd love to hear from you.

Key skills/competency

• Conversational AI
• UX Design
• Voice Design
• Chat Design
• Prompt Engineering
• Linguistics
• Stakeholder Management
• Agile Methodologies
• Customer Experience
• Generative AI