Conversation Designer
VERSA AI
Job Overview
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Job Description
About the Role of a Conversation Designer at VERSA AI
As a Conversation Designer at VERSA AI, you will lead the complete design lifecycle of conversational experiences for both voice and chat channels. This encompasses everything from initial concept development through to production deployment and continuous optimization. You will operate at the intersection of language, UX, and AI, dedicated to crafting natural, efficient conversations that meet user goals and drive tangible business results. You'll collaborate closely with product managers, engineers, data teams, and customer-facing teams, actively participating in client engagements and channeling real-world insights back into our product and R&D roadmap.
What VERSA AI is Looking For
VERSA AI seeks an individual who combines strong foundational knowledge in conversational AI with creativity, analytical prowess, and a genuine interest in technology.
- Must Haves:
- 3+ years of experience in Conversation Design
- Fluency in both Spanish and English
- Strong understanding of conversational AI principles
- Knowledge of UX Design principles
- Excellent written and verbal communication skills
- Experience managing internal and external stakeholder relationships
- Creative problem-solver comfortable working with ambiguity
- Nice to Haves:
- Prompt design experience for LLMs
- Voice design experience
- Background in linguistics or cognitive psychology
- Familiarity with agile methodologies
- Contact Centre industry experience
What Success Looks Like at VERSA AI
- First 30 days: Rapidly get acquainted with our tools, frameworks, and our approach to designing conversational experiences.
- First few months: Assume ownership of client projects and actively engage directly with clients.
- 6–12 months: Evolve into a trusted, high-impact team member and contribute significantly to shaping best practices for conversational AI within VERSA AI.
Why Join VERSA AI?
- Be part of a high-growth start-up with a dynamic, innovative culture.
- Enjoy real opportunities for career advancement by helping to build and mature a critical customer-facing function.
- Receive a competitive salary.
- Benefit from a fully remote-first and highly flexible working environment.
- Join a diverse and inclusive team where your input truly matters.
If you are passionate about the future of AI, love creating effective conversations, and aspire to make a significant impact at a rapidly evolving company, VERSA AI encourages you to apply.
Key skills/competency
- Conversation Design
- Conversational AI
- UX Design
- Prompt Design
- Voice Design
- Stakeholder Management
- Bilingual (Spanish/English)
- Linguistics
- Agile Methodologies
- Customer Experience (CX)
How to Get Hired at VERSA AI
- Research VERSA AI's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their innovative, remote-first environment.
- Tailor your resume: Customize your resume to highlight experience in conversation design, AI, UX principles, and bilingual fluency (Spanish/English), aligning with VERSA AI's specific requirements.
- Showcase conversational AI expertise: Prepare a portfolio or examples demonstrating your ability to design effective voice and chat flows, prompt design for LLMs, and understanding of AI principles.
- Practice stakeholder management: Be ready to discuss experiences managing internal and external relationships, as this is crucial for client engagements at VERSA AI.
- Prepare for behavioral questions: Anticipate questions about problem-solving in ambiguous situations, adaptability in a fast-paced startup, and how you contribute to a diverse team.
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