Technical Support Engineering Intern
Verkada
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Verkada
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About The Role: Technical Support Engineering Intern
Ready to dive into the world of smart tech and help build the future of IoT? As a Technical Support Engineering Intern, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based at our San Mateo HQ, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This internship is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment.
What You'll Do
- Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform
- Be an Expert: Provide customers with best practices for system design and integration
- Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing
- Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution
- Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs
- Share Knowledge: Create content for our Knowledge Base to help others
- Hands-on Projects: Get involved with lab testing and various team projects
What You Bring
- Available for a full-time (40 hours per week) in-person internship for Fall 2026 in San Mateo, CA
- A third or fourth-year student in a Bachelor's degree program from an accredited university, with a focus on a related technical field like Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- You have coursework experience with computer networking, Linux, and computer systems
- You're a problem-solver with a keen eye for detail
- You can clearly and confidently communicate complex technical information
- You thrive in a team environment
- Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!
Intern Perks & Benefits at Verkada
At Verkada, we believe that internships should be as rewarding, supportive, and fun as they are impactful! That’s why we’re committed to providing a world-class experience that supports both your personal well-being and professional growth. Here are just a few of the perks and benefits you can expect as a Verkada Technical Support Engineering intern:
- Monthly housing stipend for those relocating to the area, in addition to a competitive hourly wage
- Daily lunch catered onsite, complimentary barista-made drinks, and fully stocked snacks to keep you fueled
- Intern-exclusive events and mixers, including opportunities to connect with other interns across different teams
- Cross-functional collaboration opportunities, giving you real exposure to how teams work together at Verkada
- Lunch & Learns with company executives. Hear directly from leaders and gain insight into building a successful career
- And more! From team-building activities to mentorship opportunities, we’re here to support your growth every step of the way
Additional Information
Verkada does sponsor and take over sponsorship of employment visas for this role. If an offer is made, Verkada will make every reasonable effort to get you a visa.
Key skills/competency
- Technical Support
- Troubleshooting
- Networking
- System Design
- Customer Service
- Problem-Solving
- Collaboration
- Linux
- IoT Technology
- Communication Skills
How to Get Hired at Verkada
- Research Verkada's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight coursework and projects in networking, Linux, and computer systems relevant to the Technical Support Engineering Intern role.
- Showcase problem-solving: Prepare examples demonstrating your ability to troubleshoot complex technical issues and provide clear solutions.
- Emphasize communication skills: Practice explaining technical concepts clearly and confidently for the Verkada interview process.
- Highlight relevant certifications: Mention any industry certifications like CCNP, CCNA, or Network+ to strengthen your application.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background