AI Enablement Engineer

About Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You’ll Be Doing...

You’ll be the collaborative technologist leading the charge for AI integration within our Product & Marketing Organization. This role is designed for a transformation practitioner who is passionate about how AI reshapes team structures, decision rights, and execution models. You won’t just be talking about change; you’ll be partnering with senior strategists and squad leaders to design and implement the future-state operating models that make AI adoption sustainable. You’ll be the primary architect of "what’s next" for our internal workflows, ensuring our teams aren't just using AI, but are transformed by it.

• Directing AI Implementation: Monitoring usage to continuously improve solution effectiveness, user experience, and overall ROI.
• Building Automation Agents: Leading the development of AI agents to automate high-friction tasks like research, case triage, and compliance tracking.
• Identifying High-Impact Use Cases: Collaborating across Product, Growth, and Retention functions to find where AI can move the needle.
• Establishing Architecture: Reviewing complex processes for automation, maintaining our prompt library, and evolving tools based on user feedback.
• Acting as a Technical Liaison: Triaging incoming AI requests to determine if the solution requires a quick build, a guided tutorial, or a platform-level escalation.
• Designing Low-Code Solutions: Rapidly prototyping prompts and workflows, then iterating based on real-world user testing.
• Coaching and Enablement: Leading hands-on working sessions to help teams build their own AI solutions with confidence.
• Analyzing Trends: Identifying where teams are getting stuck and proactively delivering targeted support to drive behavioral change.

What We’re Looking For...

You are a "Transformation Engineer" who balances strong analytical skills with a deep understanding of organizational design. You have a genuine curiosity about AI’s practical applications and a knack for navigating ambiguity. You aren't afraid to dive into the low-code weeds, but you also have the executive presence to engage with senior leaders. You thrive on helping others have "lightbulb moments" and believe that the best AI strategy is one that people actually use.

Where You'll Be Working...

In this hybrid role, you must reside within a commuting distance to one of the work locations listed on this position, and your work will include work from home and assigned office days set by your manager. You’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Key skills/competency

• AI Enablement
• AI Integration
• Product & Marketing
• Transformation Practitioner
• Organizational Design
• Low-Code AI
• Prompt Engineering
• AI Governance
• Change Management
• Technical Liaison