Job Overview
Job TitleTechnical Support Specialist
Job TypeFull Time
Offered Salary$85,000
LocationHybrid
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Job Description
About the Role
Veritone is seeking a Technical Support Specialist to join our growing team. This remote role is perfect for someone who enjoys solving technical puzzles, working behind the scenes, and occasionally stepping into client-facing situations to explain complex issues in simple terms.
You’ll be the go-to person for technical troubleshooting that doesn’t require developer intervention—handling everything from DNS issues to email delivery problems. You’ll also support internal teams by providing technical insights and database-level support when needed.
Responsibilities
- Triage and resolve technical support issues that go beyond standard customer service.
- Investigate and troubleshoot issues related to DNS, email delivery, and platform performance.
- Perform basic database queries and updates as needed.
- Join client calls to explain technical issues or solutions when required.
- Collaborate with developers and product teams to escalate and resolve complex issues.
- Document technical issues and solutions to build internal knowledge resources.
Requirements
- 3-7 years of experience in a technical support or IT role.
- Strong understanding of web technologies, DNS, and email systems.
- Experience with databases and ability to write basic SQL queries.
- Excellent problem-solving skills and attention to detail.
- Comfortable communicating technical concepts to non-technical audiences.
- Ability to work in fast-paced environment with minimal oversight.
Preferred Qualifications
- Experience in a SaaS or tech platform environment.
- Familiarity with campaign tech, digital tools, or political technology.
- Ability to work independently and manage multiple technical issues simultaneously.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from Home (Remote)
Key skills/competency
- Technical Support
- Troubleshooting
- DNS
- Email Systems
- SQL Queries
- Web Technologies
- Customer Service
- Problem Solving
- SaaS
- Documentation
How to Get Hired at Veritone
- Research Veritone's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their innovative AI-driven environment.
- Tailor your resume for technical expertise: Customize your resume to highlight experience in technical troubleshooting, DNS, email systems, and SQL, aligning with Veritone's specific requirements for a Technical Support Specialist.
- Showcase problem-solving skills: Prepare to articulate specific examples of how you've diagnosed and resolved complex technical issues, demonstrating your analytical approach and attention to detail during interviews.
- Emphasize communication abilities: Practice explaining technical concepts clearly to non-technical audiences, as this is crucial for client interactions and internal team collaboration at Veritone.
- Highlight remote work proficiency: Demonstrate your ability to work independently, manage multiple priorities, and contribute effectively in a fast-paced, remote SaaS environment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of technical issues will a Technical Support Specialist primarily handle at Veritone?
02Is previous experience with SaaS platforms required for the Technical Support Specialist role at Veritone?
03How does the Technical Support Specialist role collaborate with other teams at Veritone?
04What level of database expertise is expected for this Technical Support Specialist position at Veritone?
05What are the key communication skills required for a Veritone Technical Support Specialist?
06What are the typical career growth opportunities for a Technical Support Specialist at Veritone?
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