Trainee - Product Support
Verint · Bengaluru, Karnataka, India
- On site
- Full-time
- $50,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Analyze and resolve technical software issues.
- Respond to customer inquiries and manage escalations.
- Track customer calls and ensure issue progress.
- Manage customer data and permissions in CRM.
- Deliver customer notifications and product information.
About the role
Product Support Trainee
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Trainee Product Support role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source, or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.
Responsibilities:
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
Qualifications:
- Bachelor’s degree in a technology discipline or related field
- Willing to work in night shifts
- Knowledge of SQL will be an added advantage
- Excellent Verbal and Communication skills
About Us:
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
About The Team:
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual or any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
Key skills/competency:
- Customer Support
- Technical Support
- Product Support
- Troubleshooting
- SQL
- Communication Skills
- Problem Solving
- CRM
- Customer Engagement
- CX Automation
Skills & topics
- Product Support
- Trainee
- Customer Support
- Technical Support
- SQL
- CX
- Customer Engagement
- Verint
- IT Support
- Software Support
How to get hired
- Tailor your resume: Highlight technical degrees, SQL knowledge, and communication skills relevant to Verint's Product Support Trainee role.
- Craft a compelling cover letter: Express your passion for customer engagement and CX Automation, aligning with Verint's mission.
- Prepare for technical questions: Brush up on SQL basics and common troubleshooting scenarios for software support.
- Showcase communication skills: Practice explaining technical concepts clearly and concisely for the interview process.
- Research Verint's culture: Understand their focus on innovation, customer experience, and diversity to demonstrate fit.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical work hours for a Product Support Trainee at Verint?
- The Product Support Trainee role requires a willingness to work night shifts. Specific shift details will be discussed during the interview process.
- Is SQL knowledge mandatory for the Product Support Trainee position at Verint?
- While a Bachelor's degree in a technology discipline or related field is required, knowledge of SQL is considered an added advantage, not a strict mandatory requirement.
- What kind of technical problems will a Product Support Trainee handle at Verint?
- A Trainee Product Support role will analyze and evaluate technical problems and functionality questions within Verint's software, including issues related to applications, data sources, or integrations with external applications.
- How does Verint approach customer support?
- Verint focuses on elevating Customer Experience (CX) and increasing workforce productivity through CX Automation. They emphasize urgent interest in satisfying customer concerns and ensuring proper ownership of issues.
- What is the educational requirement for the Product Support Trainee role?
- A Bachelor’s degree in a technology discipline or a related field is the minimum educational requirement for this position.
- How can I demonstrate my communication skills for this Verint job?
- Highlight relevant experience in customer-facing roles, customer support, or any situations where you've effectively communicated technical information. Be prepared to provide examples during your interview.
- What does Verint do in terms of customer engagement?
- Verint helps organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. They focus on connecting work, data, and experiences enterprise-wide.