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Platform Consultant

Verint

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Original Job Summary

About the Role

The Platform Consultant at Verint is an executive evangelist for the Verint Open CCaaS platform. This senior role merges technology and business development, focusing on delivering CX Automation and driving ROI for customers by engaging with C-suite executives.

Key Responsibilities

  • Act as the technical SME and lead in selling CX automation solutions.
  • Manage executive customer relationships and drive ROI through ongoing discussions.
  • Collaborate with internal teams such as Product, Sales, Solutions, and Services.
  • Educate and evangelize the Verint platform to customers, partners, and markets.
  • Leverage deep knowledge of machine learning, data science, and contact center operations.
  • Develop thought leadership through networking, presentations, and content creation.
  • Coordinate with Marketing to engage various segments within the ecosystem.

Minimum Requirements

  • Bachelor's Degree or equivalent work experience.
  • 5-7 years in AI and Data Science, with 10+ years in contact center operations.
  • Strong communication skills with senior executives.
  • Expertise in data ecosystems, including CRMs, CDPs, ERPs, and cloud architectures.
  • Willingness to travel 30-50% and pass background screening processes.

About Verint

Verint is dedicated to enhancing customer engagement for global brands. As an equal opportunity employer, Verint maintains a diverse and inclusive workplace and a zero-tolerance policy towards discrimination or harassment.

Key Skills/Competency

  • CX Automation
  • Business Development
  • Data Science
  • Machine Learning
  • Contact Center Operations
  • Executive Engagement
  • Technical SME
  • Cloud Platforms
  • ROI Focus
  • Thought Leadership

How to Get Hired at Verint

🎯 Tips for Getting Hired

  • Customize your resume: Highlight CX automation and technical expertise.
  • Research Verint: Understand their products and company culture.
  • Prepare for interviews: Emphasize experience in contact centers.
  • Network strategically: Leverage LinkedIn for executive connections.

📝 Interview Preparation Advice

Technical Preparation

Review cloud platform architectures.
Study data science applications in CX.
Understand machine learning fundamentals.
Refresh CRM and ERP system knowledge.

Behavioral Questions

Describe handling high-pressure executive meetings.
Explain effective cross-functional collaboration experiences.
Discuss leadership during crisis situations.
Share examples of strategic problem solving.