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Platform Consultant

Verint

HybridHybrid

Original Job Summary

Platform Consultant Role Overview

At Verint, customer engagement is core to every global brand. The Platform Consultant operates as an executive evangelist of the Verint Open CCaaS platform, combining technology with business development to deliver impactful CX Automation solutions.

Principal Duties and Responsibilities

  • Lead technical SME selling CX automation solutions to C-suite executives.
  • Manage and nurture executive customer relationships through ongoing ROI discussions.
  • Articulate and position Verint DaVinci AI with expertise in machine learning and data science.
  • Collaborate with Product, Sales, and Solutions teams to position the Verint Open CCaaS platform.
  • Present Verint’s Engagement Data Hub to senior IT and Data Science teams.
  • Develop thought leadership through speaking opportunities and networking.
  • Create and support marketing strategies with the Marketing team.
  • Stay up-to-date with emerging AI trends and industry updates.

Minimum Requirements

  • Bachelor's Degree or equivalent experience.
  • 5 to 7 years in AI and Data Science with 10+ years in contact center operations.
  • Strong communication and executive relationship skills.
  • Expertise in cloud platforms including Amazon, GCP, Microsoft Azure, and Snowflake.
  • Willingness to travel 30-50% and pass background screenings.

About Verint Systems Inc.

Verint is committed to diversity and equal opportunity, providing a collaborative work environment free from discrimination. Learn more at www.verint.com.

Key skills/competency

  • CX Automation
  • Contact Center Operations
  • Executive Engagement
  • ROI Analysis
  • Machine Learning
  • Data Science
  • Cloud Platforms
  • Verint DaVinci AI
  • Public Sector Sales
  • Thought Leadership

How to Get Hired at Verint

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize CX automation and cloud experience.
  • Highlight executive skills: Showcase relationship management expertise.
  • Research Verint: Understand their market and public sector focus.
  • Prepare for technical questions: Focus on AI and cloud architectures.

📝 Interview Preparation Advice

Technical Preparation

Review cloud platform basics.
Study machine learning concepts.
Refresh data architecture fundamentals.
Practice technical Q&A sessions.

Behavioral Questions

Describe leadership in past roles.
Explain strategic decision-making methods.
Share examples of executive collaboration.
Discuss managing high-pressure scenarios.