Product Support Trainee
Verint Financial Compliance
Job Overview
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Job Description
About Verint Financial Compliance
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview Of Job Function
The Trainee Product Support role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source, or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.
Responsibilities
Principal Duties and Essential Responsibilities:
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
Qualifications
Minimum Requirements:
- Bachelor’s degree in a technology discipline or related field
- Willing to work in night shifts
- Knowledge of SQL will be an added advantage
- Excellent Verbal and Communication skills
About Us
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Key Skills/Competency
- Product Support
- Customer Engagement
- Technical Support
- Customer Experience
- CX Automation
- SQL
- Communication Skills
- Problem-Solving
- Customer Relationship Management
- Software Troubleshooting
How to Get Hired at Verint Financial Compliance
- Tailor your resume: Highlight technical support, customer service, and any SQL knowledge relevant to the Product Support Trainee role at Verint.
- Showcase communication skills: Emphasize your excellent verbal and written communication abilities in your application and during interviews.
- Demonstrate problem-solving: Prepare examples of how you've analyzed and resolved technical issues in previous roles or academic projects.
- Research Verint's mission: Understand their focus on Customer Experience (CX) and CX Automation to align your answers with their values.
- Prepare for night shifts: Confirm your willingness and ability to work night shifts as required for this position.
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