Customer Success Manager, Payer & Employer
Verily Health · United States
- Hybrid
- Full-time
- $170,000 / year
- United States
Job highlights
- Manage key payer and employer accounts.
- Build strong relationships with client stakeholders.
- Drive product adoption and customer value.
- Secure renewals and identify new revenue.
- Resolve client issues efficiently.
About the role
About Verily Health
Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.
Job Description
Verily Health is seeking a Customer Success Manager for key accounts within its payer & employer sector. You will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health.
Responsibilities
- Build trusted relationships with executives and key stakeholders within the client organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes/value.
- Act as the external and internal point of contact for day to day client interactions, including preparing for and following up with weekly meetings, weekly and annual reporting, and ad hoc requests.
- Create success plans that align use cases with customer objectives and be able to configure them to client’s specific business hierarchy and organizational structure.
- Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets.
- Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues in a timely manner to create a positive customer experience.
Qualifications
Minimum Qualifications
- 8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success.
- 5+ years’ experience managing high value, complex, and strategic partnership accounts.
- Bachelor’s degree or equivalent experience.
- Customer-centric with a focus on driving customer outcomes and achieving customer objectives in partnership with Verily and its suite of products.
- Excellent interpersonal skills, with the ability to communicate and collaborate efficiently with individuals at various levels, both internal and externally.
Preferred Qualifications
- Strong relationship management skills with the ability to effectively reach outcomes that balance client satisfaction with company interests.
- Must be accountable with a strong work ethic, a sense of urgency and ownership, and be able to work effectively both independently and as part of a team.
- Needs to be coachable, always willing to learn, and have the right combination of patience and tenacity.
- Ability to deliver results under pressure, work independently, and take ownership of assigned projects.
- Ability to achieve results without formal authority, using collaboration and management appropriately across departments to deliver results efficiently.
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
Compensation
The US base salary range for this full-time position is $113,000 - $170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Equal Opportunity Employer
Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Key skills/competency
- Customer Success Management
- Relationship Management
- Client Relations
- Account Management
- Product Adoption
- Customer Outcomes
- Client Engagement
- Risk Mitigation
- Revenue Growth
- Strategic Partnerships
Skills & topics
- Customer Success Manager
- Account Management
- Client Relations
- Relationship Management
- SaaS
- Healthcare Technology
- Payer
- Employer
- AI
- Data Platform
How to get hired
- Tailor your resume: Highlight your 8+ years in customer success and 5+ years managing strategic accounts, aligning keywords with Verily Health's focus on AI and precision health solutions.
- Craft a compelling cover letter: Emphasize your customer-centric approach, ability to build trusted relationships, and track record of driving customer outcomes and revenue growth.
- Prepare for interviews: Be ready to discuss specific examples of how you've managed complex partnerships, driven product adoption, and resolved client issues, showcasing your interpersonal and collaboration skills.
- Research Verily Health: Understand their mission in AI-enabled precision health and how your skills can contribute to their goals in improving healthcare.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the expected salary for a Customer Success Manager at Verily Health?
- The US base salary range for this full-time Customer Success Manager position at Verily Health is $113,000 - $170,000 annually, plus bonus, equity, and benefits. The exact salary will depend on factors such as your work location, experience, and skills.
- Does Verily Health sponsor work authorization for Customer Success Manager roles?
- No, Verily Health requires that qualified applicants do not require employer-sponsored work authorization now or in the future for employment in the United States. This applies to all positions, including the Customer Success Manager role.
- What kind of experience is required for the Customer Success Manager role at Verily Health?
- Verily Health requires a minimum of 8 years of experience managing existing clients as a Customer Success Manager or similar role, with at least 5 years focusing on high-value, complex, and strategic partnership accounts. A Bachelor's degree or equivalent experience is also needed.
- How does Verily Health approach customer success for its payer and employer clients?
- Verily Health's Customer Success Managers are expected to build trusted relationships with key stakeholders, understand strategic goals, drive product adoption, and ensure customers achieve defined outcomes. This involves creating success plans, managing client interactions, and proactively addressing issues to ensure customer health and satisfaction.
- What are the key responsibilities of a Customer Success Manager at Verily Health?
- Key responsibilities include building strong client relationships, acting as the primary point of contact for day-to-day interactions, developing success plans, securing renewals, identifying new revenue opportunities, and managing issue escalations to ensure a positive customer experience.
- How are salary ranges determined for Customer Success Manager positions at Verily Health?
- Verily Health determines salary ranges based on the role, level, and location of the position. Individual pay within the range is then set based on factors like work location, job-related skills, experience, and education or training. Recruiters can provide more specific details during the hiring process.