Verification Specialist I

Verification Specialist I at Verified Credentials, LLC

At Verified Credentials, our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry, we have an open and inclusive company culture and welcome applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills, and abilities will be valued and respected, and you will have the opportunity to make a real difference.

Primary Purpose of the Verification Specialist I Role

Verifies employment, academic, and other pre-employment information by contacting schools, businesses, individuals, and other entities by phone, email, fax, and websites.

Supervisory Responsibility

Does not directly supervise team members.

Essential Duties and Responsibilities

• Conduct verification of candidate employment, education, personal references, and other pre-employment information by reaching out to relevant entities through phone, email, fax, or online communication.
• Accurately document verified information in the company's internal background screening system, ensuring attention to detail and adherence to data security protocols.
• Consistently meet average daily production requirements by using consistent and repeatable processes.
• Respond to incoming inquiries from clients and candidates, providing professional and timely communication.
• Perform thorough online research utilizing public and private databases to gather verification information as required.
• Collaborate with internal teams to complete departmental tasks and support various ongoing projects.
• Maintain compliance with applicable federal and state regulations, industry standards, and company policies throughout the verification process.
• Stay informed of current policies and procedures.
• Continued professional development through ongoing training and education.
• Other duties as assigned.

Required Skills

• Strong attention to detail and accuracy in documenting verified information while adhering to data security protocols.
• Proficiency in conducting verifications through various communication channels, including phone, email, fax, and online platforms.
• Ability to meet production requirements consistently by following efficient and repeatable processes.
• Excellent communication skills to respond professionally and promptly to client and candidate inquiries.

Required Education and Experience

• High school diploma or GED equivalent.

Physical and Mental Demands

Prolonged periods of sitting and standing at a desk and while working on a computer. Regular and predictable attendance. Regular interaction with other team members, including spontaneous and planned video meetings. Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. Ability to work any shift and required overtime based on business needs.

Key Skills/Competency

• Attention to detail
• Data security protocols
• Verification processes
• Communication skills
• Client inquiry management
• Online research
• Regulatory compliance
• Time management
• Documentation
• Problem-solving