Area Lead in Quality Operations

About Veriff

Veriff is the preferred identity verification platform partner for the world’s most innovative growth-driven organizations. We help conveniently verify and safeguard users anywhere in the world, supporting the broadest number of identity documents from nearly every country and territory. With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, Veriff is dedicated to building a safer and more secure world, backed by investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator.

When you join Team Veriff, you'll have the opportunity to make a real impact and advance your career, benefiting from flexibility to work from home, stock options, extra recharge days, extensive medical/dental/vision insurance, and a generous learning/development and health/sports budget.

About the Role: Area Lead in Quality Operations

Quality Operations plays a critical role in enabling Veriff to deliver accurate, trustworthy identity verification at scale. By defining quality standards, governing risk, and driving continuous improvement, the team ensures customer trust is protected while products and operations evolve. Our teams are united by a shared commitment to accuracy, reliability, and continuous improvement.

As an Area Lead for Quality Operations, you will measure success through strong quality outcomes, reduced risk, and the organization’s ability to scale without compromising trust or accuracy. You will own the quality strategy and governance for your area, setting direction and success measures. You provide strong leadership, ensuring clear ownership, robust performance, and effective collaboration within your team.

Acting as the company-level representative for quality, you will work closely with senior stakeholders to translate quality needs into clear decisions and improvements, aligning standards, tooling, and ways of working so quality remains a core enabler of both customer satisfaction and product excellence. If this sounds like you, Veriff can't wait for you to join their global Operations team!

Key Responsibilities:

• Build and evolve quality operations that support accurate, reliable, and scalable identity verification.
• Guide quality strategy and governance across products and operations by providing data-driven insights and recommendations.
• Translate quality needs into clear priorities, decisions, and requirements for development and implementation.
• Work closely with Product, Go To Market, Operations, and other stakeholders to manage quality impact and risk.
• Utilize data and quality insights to identify trends, reduce risk, and drive continuous improvement initiatives.
• Ensure processes and tooling keep pace with growing complexity and organizational scale.
• Communicate clearly with senior stakeholders and partners, managing expectations and aligning on priorities.
• Lead and support a quality operations team to deliver strong outcomes and sustainable performance.

Qualifications:

• Experience leading quality operations, quality assurance, or quality control in a scaled, complex operational environment.
• Strong understanding of quality metrics, SLAs, KPIs, and risk management, with experience using data to drive decisions.
• A technical and product-oriented mindset, with the ability to work closely with Product and Engineering partners.
• Experience using data to support customer-facing discussions, clearly explaining quality standards, limitations, and trade-offs in a way that builds trust and alignment.
• Confidence working with senior stakeholders, including negotiating priorities, managing expectations, and balancing competing priorities.
• Strong communication skills, with the ability to turn complex quality topics into clear, actionable insights for different audiences.
• Comfortable operating in environments with evolving complexity, ambiguity, and scale.
• Curious, empathetic, responsible, and creative, motivated by finding solutions when understanding the “why.”
• Fluent in English.

Preferred Qualifications:

• Knowledgeable about identity verification products and processes.

Key skills/competency:

• Quality Operations
• Risk Management
• Identity Verification
• Process Improvement
• Data-driven Decisions
• Stakeholder Management
• Operational Scalability
• Team Leadership
• Quality Assurance
• Product Strategy