Customer Support Engineer

@ Vercel

About Vercel

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

About the Role

Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer is responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers optimize their experience with the platform.

Responsibilities

• Resolve interesting cases for Vercel customers
• Troubleshoot issues in collaboration with the engineering team
• Develop and improve internal tools and documentation
• Specialize in product areas and support Enterprise requests
• Participate in on-call, weekend, and holiday rotations

About You

You are an excellent communicator with frontend development experience, particularly with Next.js and React. You understand modern web architecture, cloud and serverless computing, and DNS. You enjoy engineering solutions to resolve recurring problems and mentoring team members.

Bonus Skills

• Experience with CDNs and caching techniques
• Familiarity with monorepos and complex CI/CD pipelines

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Mentorship and networking opportunities
• Flexible Time Off
• WFH budget and necessary gear provided

Additional Information

The role offers in-office anchor days if you reside within commuting distance of SF, NY, London, or Berlin, otherwise it is fully remote. Candidates should reside in Central or Eastern time zones. The San Francisco, CA pay range is $100,000.00 - $140,000.00, adjusted based on location.

Key skills/competency

• Customer Support
• Troubleshooting
• Frontend Development
• Next.js
• React
• Cloud Infrastructure
• Technical Writing
• Internal Tooling
• Incident Management
• Documentation