Customer Support Engineer
@ Vercel

Hybrid
$120,000
Hybrid
Full Time
Posted 1 day ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @vercel.com
Recommended after applying

Job Details

About Vercel

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

About the Role

Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer is responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers optimize their experience with the platform.

Responsibilities

  • Resolve interesting cases for Vercel customers
  • Troubleshoot issues in collaboration with the engineering team
  • Develop and improve internal tools and documentation
  • Specialize in product areas and support Enterprise requests
  • Participate in on-call, weekend, and holiday rotations

About You

You are an excellent communicator with frontend development experience, particularly with Next.js and React. You understand modern web architecture, cloud and serverless computing, and DNS. You enjoy engineering solutions to resolve recurring problems and mentoring team members.

Bonus Skills

  • Experience with CDNs and caching techniques
  • Familiarity with monorepos and complex CI/CD pipelines

Benefits

  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Mentorship and networking opportunities
  • Flexible Time Off
  • WFH budget and necessary gear provided

Additional Information

The role offers in-office anchor days if you reside within commuting distance of SF, NY, London, or Berlin, otherwise it is fully remote. Candidates should reside in Central or Eastern time zones. The San Francisco, CA pay range is $100,000.00 - $140,000.00, adjusted based on location.

Key skills/competency

  • Customer Support
  • Troubleshooting
  • Frontend Development
  • Next.js
  • React
  • Cloud Infrastructure
  • Technical Writing
  • Internal Tooling
  • Incident Management
  • Documentation
Apply without a personalized resume

How to Get Hired at Vercel

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it with relevant technical support experience.
  • Highlight communication skills: Emphasize clear, effective customer interactions.
  • Review Vercel projects: Understand Next.js and cloud infrastructure.
  • Prepare for technical queries: Rehearse problem-solving scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Next.js and React documentation.
Practice technical troubleshooting exercises.
Study cloud and serverless infrastructure basics.
Experiment with internal tooling improvements.

Behavioral Questions

Describe a challenging customer support scenario.
Explain how you mentor team members.
Share experience with on-call rotations.
Discuss handling high-pressure situations.

Frequently Asked Questions