Vice President, Client Success

About Ventra Health

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team! As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards. Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

The Vice President, Client Success is responsible for the development and management of services provided, ensuring that the delivery of programs, projects and the account financials meet or exceed the expectations of Ventra Health and clients. This position also monitors and improves client satisfaction, program efficiency, program growth, expansion of services, risk management, and compliance.

Essential Functions And Tasks

• Responsible for best-in-class client service and delivery and strategic planning, including fiscal responsibility while maintaining long-term executive/client level relationships for key accounts and overseeing the Client Success management function.
• Directly responsible for client success and execution of operating mechanisms to build and maintain successful relationships with health systems, hospitals, physicians, and other provider partners.
• Manage, develop/train, and lead the Client Success team; inspiring, motivating, training, and mentoring: Identify resource needs and hire as needed.
• Oversee the successful implementation of new clients, client facing programs, client expansions, and Ventra Health initiatives.
• Implement and maintain KPIs and analytics to provide reporting and visibility on the performance and health of all client accounts.
• Establish, maintain, and update Client Success management policies, objectives, and initiatives focused on accountability, client retention, growth, and overall well-being of all clients.
• Ensure all client concerns and issues regarding both clinical and operational functions are identified and resolved in a timely manner to ensure overall delivery satisfaction.
• A central point of contact for integration with all departments to ensure efficiency in processes and optimal client success.
• Ensure direct, concise, and timely communication for all aspects of effective client success.
• Be the face of Ventra Health by executing excellence in client presentations, engagement, and interactions.
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence.
• Performs special projects and other duties as assigned.

Education And Experience Requirements

• Bachelor’s or higher degree in Healthcare, business or related fields, and/or ten (10) years of progressive responsibility in Healthcare.
• At least seven (7) years in healthcare, revenue cycle management, or related field.

Knowledge, Skills, And Abilities

• Basic familiarity with medical billing and terminology.
• Basic familiarity with the current regulatory environment for healthcare.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to deliver high quality service excellence with high attention to detail.
• Understand and comply with company policies and procedures.
• Proven strong leadership/management skills to manage, motivate, and set expectations with team members.
• Proven experience with facilitation and cross team collaboration on key initiatives.
• Proven experience in team and relationship building.
• Strong presentation development and delivery skills.
• Strong knowledge in RCM, accounting, and/or finance.
• Strong customer service and customer facing skills.
• Strong judgment skills and problem-solving skills.
• Strong oral, written, and interpersonal communication skills.
• Strong time management, organizational, and decision-making skills.
• Strong knowledge of Outlook and RCM software or equivalent workflow management software.

Key skills/competency

• Client Success Leadership
• Revenue Cycle Management (RCM)
• Strategic Account Management
• Team Leadership & Mentoring
• Client Relationship Management
• Healthcare Regulations
• Financial Management
• Program Implementation
• Data Analytics & KPIs
• Problem-Solving & Judgment