Senior Customer Success Manager

@ Venn®

About Venn

Venn is revolutionizing how businesses enable BYOD workforces, removing the burden of buying and securing laptops or dealing with virtual desktops. Our patented Blue Border™ software creates a company-controlled Secure Enclave on the user's computer, ensuring data security and end-user privacy. Over 700 organizations, including Fidelity, Guardian, and Voya, trust Venn to meet regulatory standards.

Your Role and Impact

As a Senior Customer Success Manager, you will serve as a strategic partner to high-value SMB, Mid-Market, and Enterprise clients. You will manage executive-level relationships, drive product adoption, and ensure measurable business outcomes that foster retention and expansion.

• Manage a portfolio of enterprise and strategic accounts.
• Develop success plans with clear outcomes and ROI metrics.
• Build relationships with C-level executives to secure renewals and drive revenue.
• Collaborate with cross-functional teams to advocate customer needs.
• Leverage data to identify at-risk accounts and guide interventions.

What You Will Bring

Applicants should have 7+ years of experience in customer success, account management, or client services in SaaS, technology, or financial services. Proven success in managing enterprise-level accounts, driving customer adoption, retention, and expansion is essential. Excellent communication, negotiation, and analytical skills are required, as is the ability to thrive in a fast-paced startup environment.

Key skills/competency

• Customer Success
• Account Management
• Enterprise Accounts
• Strategic Partnerships
• Renewals
• Upsell
• Data Analysis
• Cross-functional Collaboration
• Executive Communication
• SaaS