Senior Customer Success Manager

About Venn

Venn is revolutionizing how businesses enable BYOD workforces, removing the burden of buying and securing laptops or dealing with virtual desktops. Our patented Blue Border™ software creates a company-controlled Secure Enclave on the user's computer, ensuring data security and end-user privacy. Over 700 organizations, including Fidelity, Guardian, and Voya, trust Venn to meet regulatory standards.

Your Role and Impact

As a Senior Customer Success Manager, you will serve as a strategic partner to high-value SMB, Mid-Market, and Enterprise clients. You will manage executive-level relationships, drive product adoption, and ensure measurable business outcomes that foster retention and expansion.

• Manage a portfolio of enterprise and strategic accounts.
• Develop success plans with clear outcomes and ROI metrics.
• Build relationships with C-level executives to secure renewals and drive revenue.
• Collaborate with cross-functional teams to advocate customer needs.
• Leverage data to identify at-risk accounts and guide interventions.

What You Will Bring

Applicants should have 7+ years of experience in customer success, account management, or client services in SaaS, technology, or financial services. Proven success in managing enterprise-level accounts, driving customer adoption, retention, and expansion is essential. Excellent communication, negotiation, and analytical skills are required, as is the ability to thrive in a fast-paced startup environment.

Key skills/competency

• Customer Success
• Account Management
• Enterprise Accounts
• Strategic Partnerships
• Renewals
• Upsell
• Data Analysis
• Cross-functional Collaboration
• Executive Communication
• SaaS