Customer Care Rep Purchase Support Specialist
Venmo
Job Overview
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Job Description
Overview
At PayPal Venmo, we build products that make payments easy and seamless. As a Customer Care Rep Purchase Support Specialist, you will be the first point of contact for customers, addressing inquiries and providing effective resolutions with expertise in credit card handling.
Key Responsibilities
- Provide world-class customer service via phone, chat, and email.
- Educate customers on using Venmo for purchases and transfers.
- Collaborate with cross-functional teams to resolve issues.
- Maintain quality metrics, documentation, and customer logs.
- Stay updated on Venmo products, policies, and industry trends.
Requirements
Minimum 3+ years of relevant experience in Financial Services and subject matter expertise in credit card services are required. Candidates must be detail-oriented, possess strong communication skills, and be able to work independently while making sound business decisions.
Additional Information
This role is part of PayPal's balanced hybrid work model, offering 3 days in the office and 2 days remote. Benefits include flexible work environments, employee share options, health and life insurance, and more.
Key skills/competency
Customer Service, Credit Card, Problem Solving, Communication, Multitasking, Empathy, Time Management, Collaboration, Adaptability, Documentation
How to Get Hired at Venmo
- Customize your resume: Highlight financial services and credit expertise.
- Showcase soft skills: Emphasize communication and empathy.
- Research Venmo: Study their products, policies, and culture.
- Prepare for metrics: Understand customer satisfaction and quality benchmarks.
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