Support Engineer Kubernetes & OpenShift
@ Velotio Technologies

Hybrid
$80,000
Hybrid
Full Time
Posted 11 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @velotio.com
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Job Details

Overview

Velotio Technologies is a product engineering company working with innovative startups and enterprises. Recognized as one of the best companies to work for in India and certified as a Great Place to Work®, Velotio has delivered full-stack product development for over 110 startups across the globe in cloud-native, data engineering, B2B SaaS, IoT, and Machine Learning domains.

Role Summary

The Support Engineer Kubernetes & OpenShift provides 24x7 monitoring and first-line support for cloud-native infrastructure including OpenShift, Kubernetes, ArgoCD with Helm-based deployments, and VMs. This role is responsible for incident response, initial troubleshooting, logging and escalation of issues.

Key Responsibilities

  • Monitoring & Incident Response: Proactively monitor clusters, workloads, and services; respond to alerts and tickets timely.
  • Kubernetes & OpenShift: Utilize kubectl/oc commands, troubleshoot Helm chart deployments and manage VM issues.
  • ITSM & Communication: Use ITSM tools (ServiceNow, Jira, etc.) for incident management and clear stakeholder communication.
  • Shift & Collaboration: Operate in a 24x7 rotational shift; collaborate with client engineers and internal teams.

Required Skills

  • 1-5 years experience in support, system administration, or DevOps environments.
  • Basic working knowledge of Kubernetes and OpenShift.
  • Familiarity with ArgoCD and Helm.
  • Hands-on experience with Linux shell troubleshooting.
  • Experience with ITSM tools and ticketing processes.
  • Good communication skills and strong analytical abilities.

Nice to Have

  • Knowledge of monitoring tools like Grafana, Prometheus, or Datadog.
  • Experience in documenting SOPs and runbooks.

What We Offer

  • Opportunity to work on cutting-edge Kubernetes/OpenShift environments.
  • Structured training and mentoring from senior DevOps/Platform teams.
  • Growth opportunities into L2/L3 support, SRE, or DevOps engineering roles.
  • A balanced 24x7 support team model with proper shift scheduling.

Our Culture

At Velotio, we foster an autonomous and empowered work culture with flat hierarchies, encouraging personal ownership and quick decision-making. We celebrate success in a fun, inclusive, and diverse environment.

Key skills/competency

Kubernetes, OpenShift, ArgoCD, Helm, ITSM, Linux, monitoring, incident response, troubleshooting, communication

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How to Get Hired at Velotio Technologies

🎯 Tips for Getting Hired

  • Customize your resume: Highlight Kubernetes and OpenShift expertise.
  • Showcase technical skills: Emphasize experience with ITSM tools and Linux.
  • Research Velotio: Understand their products and work culture.
  • Prepare for shifts: Demonstrate readiness for 24x7 support.

📝 Interview Preparation Advice

Technical Preparation

Review kubectl and oc commands.
Practice troubleshooting Helm deployments.
Familiarize with ITSM tools essentials.
Brush up Linux shell scripting basics.

Behavioral Questions

Describe a time you handled a high-pressure incident.
Explain collaboration under 24x7 shift work.
Discuss problem-solving in troubleshooting scenarios.
Share experience working with cross-functional teams.

Frequently Asked Questions