Manager, Client Delivery Experience Credit
@ Velera

Hybrid
$120,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXXX******* @velera.com
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Job Details

About Velera

Velera is the nation’s premier payments credit union service organization (CUSO) and integrated fintech solutions provider. They serve more than 4,000 financial institutions throughout North America, accelerating partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Manager, Client Delivery Experience Credit will lead technical and professional teams in delivering high-quality card processing projects, conversions, parameter configurations, solution setups, and quality assurance testing. The role includes defining requirements and processes for enhancements and new product implementations across processing systems, supporting transformation efforts and ensuring client satisfaction.

  • Lead client-facing project teams for strategic implementations.
  • Support sales with proposals and on-site presentations.
  • Oversee operations to reduce risk and maintain quality.
  • Develop and manage operational plans and KPIs.
  • Coach and mentor staff in standardized project management.

Day In The Life

Manage highly trained teams, deploy cross-functional groups, and guide procedural workflow. Collaborate with senior leadership to align on strategic goals, support sales cycles, and maintain compliance with contractual and process requirements. Prepare for on-call support and complex client projects while optimizing resource allocation and operational efficiency.

Qualifications

  • Bachelor’s Degree or equivalent experience.
  • 8 years in credit/debit card and related financial services.
  • 5 years in client projects/conversion; 5 years management preferred.
  • Strong presentation, analytical, and leadership skills.
  • Familiarity with card processing systems and Six Sigma methodologies.
  • Ability to travel up to 50% as required.

Key skills/competency

  • Project Management
  • Client Relations
  • Card Processing
  • Risk Management
  • Team Leadership
  • Cross-functional Coordination
  • Operational Planning
  • Sales Support
  • Process Improvement
  • Compliance
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How to Get Hired at Velera

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to client delivery management.
  • Highlight fintech expertise: Emphasize card processing and risk management.
  • Show leadership skills: Detail team management and mentoring.
  • Prepare for behavioral questions: Focus on project and conflict resolution.

📝 Interview Preparation Advice

Technical Preparation

Review card processing systems documentation.
Practice MS Office and project tools.
Study Six Sigma and risk management basics.
Refine technical project management concepts.

Behavioral Questions

Describe a challenging project situation.
Explain your team conflict resolution approach.
Discuss your experience with cross-functional teams.
Share how you prioritize competing tasks.

Frequently Asked Questions