IGA Operations Engineer - REMOTE
Velera · United States
- Hybrid
- Full-time
- $86,300 / year
- United States
Job highlights
- Support Identity and Access Management systems.
- Ensure IGA solution stability and availability.
- Manage incident, request, and change processes.
- Resolve technical issues via debugging and research.
- Implement and integrate Saviynt platform.
About the role
About Velera
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.The Opportunity
The IGA Operations Engineer supports the operation of systems in the areas of Identity and Access Management. This role will be responsible for the operations and support of the company’s identity governance and administration platform. The individual will work with other IT teams and service partners to ensure stability of our IGA solution and will also participate in technical architecture and design conversations. The successful individual will demonstrate a commitment to fostering a customer-focused, service-oriented environment, providing the highest quality of services.Day in the Life
- Provide Level 2 support for the IGA solution within agreed service levels.
- Work with IT teams, service partners and other stakeholders to ensure reliability and availability of the IGA solution.
- Implement and manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area; provide daily/weekly report for ticket status.
- Maintain system configurations and process documentation, operating procedures, and infrastructure support documentation (e.g., data flow diagram, system as-built, runbook).
- Resolve technical issues through debugging, research and investigation.
- Participate as IGA subject matter expert in small/medium-scale projects supporting business initiatives; assist with the onboarding of new solutions.
- Help with operations after go-live, ensuring SLAs.
- Serve as an on-call resource for incident response and operational functions.
- Execute the further implementation and integration of Saviynt within the organization.
- Perform other duties as assigned.
Qualifications
- Bachelor degree in Computer Science/Engineering or related discipline or equivalent combination of education and experience required.
- Relevant technical or security certification (e.g., CompTia Security+, CySA+, Certified Identity Governance Expert (CIGE), Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)) required.
- Three (3) years of practical industry experience in design, development, customization, configuration, deployment, and support of identity management and governance products in large-scale environments with diversified application and authentication requirements required.
- Experience with Saviynt or similar IGA tool is required
- Prior experience with API's would be a plus
- SQL scripting experience is required
- Experience with Active Directory, Azure AD/EntraID, and SNOW ticketing system.
- Ability to write and/or modify PowerShell and JSON scriptions
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.Key skills/competency
- Identity and Access Management (IAM)
- Identity Governance and Administration (IGA)
- Saviynt
- System Operations
- Technical Support
- API Integration
- SQL Scripting
- PowerShell Scripting
- Azure AD EntraID
- Information Security
Skills & topics
- IGA Operations Engineer
- Identity Governance
- Access Management
- Saviynt
- Fintech
- Remote
- IT Operations
- Security Engineer
- SQL Scripting
- PowerShell Scripting
How to get hired
- Tailor your resume: Highlight relevant IGA experience, certifications (CISSP, CCSP), and skills like Saviynt, SQL, and PowerShell.
- Craft a compelling cover letter: Express your passion for identity governance and Velera's mission, emphasizing your problem-solving abilities.
- Prepare for technical questions: Be ready to discuss IGA concepts, Saviynt functionalities, and scripting scenarios.
- Showcase your behavioral fit: Demonstrate your customer-focused approach and collaborative spirit during the interview.
- Network with Velera employees: Gain insights into their culture and the IGA Operations Engineer role.
Technical preparation
Master Saviynt configuration and administration.,Practice SQL and PowerShell scripting for automation.,Review Active Directory and Azure AD concepts.,Understand API integration and JSON scripting.
Behavioral questions
Describe a complex technical issue you resolved.,How do you prioritize support requests?,How do you collaborate with IT teams?,How do you ensure system stability?
Frequently asked questions
- What are the primary responsibilities of an IGA Operations Engineer at Velera?
- As an IGA Operations Engineer at Velera, you will be responsible for the day-to-day operations and support of the Identity Governance and Administration (IGA) platform, specifically Saviynt. This includes providing Level 2 support, ensuring system reliability, managing ITIL processes for the service area, resolving technical issues, and participating in projects related to IGA implementation and integration. You'll also serve as an on-call resource for incident response.
- What technical skills are most important for the IGA Operations Engineer role at Velera?
- The most critical technical skills for this role include hands-on experience with Identity Governance and Administration (IGA) tools, particularly Saviynt. Proficiency in SQL scripting, PowerShell, and JSON scripting is required. Experience with Active Directory, Azure AD/EntraID, and API integrations is also highly valued. A relevant technical or security certification is a strong plus.
- Does Velera offer remote work opportunities for the IGA Operations Engineer position?
- Yes, Velera offers a remote-first, flexible work environment. The IGA Operations Engineer position is listed as a remote role, allowing you to work from anywhere. This aligns with Velera's commitment to prioritizing psychological safety, well-being, and belonging for all employees.
- What kind of career growth can an IGA Operations Engineer expect at Velera?
- Velera focuses on fostering employee growth and development. As an IGA Operations Engineer, you will gain in-depth experience with a leading IGA platform (Saviynt), participate in technical architecture discussions, and contribute to various IT projects. This experience, combined with Velera's commitment to continuous learning and employee well-being, can lead to advancements within the IT and security domains.
- How does Velera support employee well-being and work-life balance for remote employees?
- Velera is dedicated to supporting employee well-being and work-life balance through a remote-first approach. They offer a comprehensive benefits package including competitive wages, PTO, mental health resources (EAP), wellness programs, and flexible work arrangements. Their culture emphasizes psychological safety and belonging, ensuring remote employees feel connected and supported.
- What is the salary range for the IGA Operations Engineer role at Velera?
- The salary range for the IGA Operations Engineer position at Velera is $67,700.00 to $86,300.00 annually. The actual pay will be determined based on factors such as your experience, qualifications, and other job-related factors as permitted by law.