Client Delivery Project Manager - Remote

About Velera

Velera is a leading payments CUSO and fintech solutions provider serving over 4,000 financial institutions. Our purpose is to accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

We are seeking a Client Delivery Project Manager to establish and direct project efforts, manage resources, and oversee the entire project lifecycle from planning to implementation. This role requires leadership in coordinating all phases of operational implementation using established PMI project management methodologies.

Day In The Life

• Lead and manage multiple projects and initiatives throughout their implementation lifecycle.
• Communicate effectively with project teams, management, clients, and vendors.
• Facilitate work breakdown processes, define tasks, and establish project schedules.
• Partner with technology leaders to identify resources and develop comprehensive schedules.
• Drive cross-functional project teams, assign responsibilities, and lead meetings to ensure delivery objectives.
• Maintain project documentation, ensuring it is complete, current, and stored appropriately.
• Prepare and distribute project reports and communications.
• Coordinate integration elements, including project plan development, execution, and change control.
• Develop detailed project plans for internal and client-facing projects.
• Act as the primary liaison, managing sponsor and client expectations regarding timing, functionality, and business objectives.
• Manage conflict within the team and provide final project approval.
• Troubleshoot project issues and escalate to upper management when necessary.
• Lead lessons learned exercises and participate in root cause analysis.
• Ensure timely communication of project information through various channels.
• Collaborate with other project managers, subcontractors, consultants, and third-party providers.
• Facilitate project meetings, including kick-off and specification meetings.
• Travel to client locations to discuss specifications and business objectives.
• Maintain interaction with credit unions, processors, vendors, and ATM networks.
• Maintain a thorough understanding of payment processing, card industry, and financial technology products.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of experience and education.
• 3 years of project management experience.
• 3 years in a client-facing role.
• 3 years in the financial services industry, with card processing and payment solutions preferred.
• Client-facing project leadership and card processing experience preferred.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, Project).
• Working knowledge of various project methodologies and Enterprise Project Management tools.
• Working knowledge of debit and credit card processing and supporting financial technology products.
• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
• Ability to manage multiple projects and tasks in a fast-paced environment across multiple organizations.
• Effective verbal and written communication skills, with presentation abilities.
• Strong leadership, interpersonal, and problem-solving skills.
• Ability to negotiate and influence across all organizational levels.
• Ability to exercise discretion and good judgment.
• Ability to travel as needed (25%).

About Velera

Velera fosters an inclusive, people-helping-people culture where employees are valued, respected, and empowered. We are committed to building a diverse workforce and fostering meaningful connections. Our remote-first, flexible environment prioritizes psychological safety, well-being, and belonging.

Key skills/competency

Project Management, Client Delivery, Financial Services, Payment Processing, Fintech, Agile Methodologies, Stakeholder Management, Communication, Leadership, Problem Solving