Senior Data Operations Team Lead

About Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Link’s vision is to build connected data applications that improve research and patient outcomes. As a Senior Team Lead for one of our Data Operations teams, you will lead a remote team of 50+ freelancers who execute on large-scale data generation pipelines. You will design business processes and drive process improvements as well as technology improvements. You plan and control these business processes and support their execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects. As a first-line manager and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged. To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with leadership, analysts, engineers and researchers. The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.

What You'll Do

• Empower and Scale a Large Organization: Confidently lead, mentor, and build a dynamic, proactive, and high-performing remote team with a headcount of 50+
• Drive Operational Excellence: Take full ownership of your team’s KPIs and its performance, driving measurable results and holding a high bar for success
• Champion Continuous Improvement: Spearhead and implement impactful quality and efficiency projects to constantly elevate our data operations
• Pioneer AI-Driven Solutions: Identify opportunities and lead the integration of artificial intelligence into operational workflows to accelerate web research, enhance data quality, and drive next-level automation
• Shape the Technology Landscape: Partner and collaborate closely with the engineering teams to build innovative tooling and scale process automation
• Proactive Risk Management: Act decisively to identify and escalate all risks and incidents early and unambiguously, ensuring smooth and reliable operations

Requirements

• Proven Leadership: You bring extensive people leadership experience (5+ years), with a clear track record of mentoring, scaling, and inspiring high-performing teams
• Process Architecture Expertise: You possess proven, hands-on knowledge in business process design, management, and optimization to consistently drive efficiency and quality
• Operational Track Record: You have 3-5 years of dedicated working experience in a relevant operational or data-driven capacity, complementing your broader leadership background
• Global & Remote Readiness: You are highly comfortable and effective working remotely, thriving autonomously within a diverse and fast-paced international environment

Nice to Have

• Connection with life sciences (education or professional experience)

Perks & Benefits

• Opportunity to work in a diverse and international workspace
• Life insurance
• Charity bonus
• Pension bonus
• Fitness reimbursement

#RemoteSpain Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Key skills/competency

• Data Operations Management
• Team Leadership
• Process Improvement
• AI Integration
• Operational Excellence
• Remote Team Management
• Cross-functional Collaboration
• Risk Management
• Performance Metrics
• Business Process Design