Managed Services Consultant - Commercial Vault (Remote)
Veeva Systems · United States
- Hybrid
- Full-time
- $140,000 / year
- United States
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Job highlights
- Provide post-go-live consulting for Veeva Vault clients.
- Enhance applications with configurations and best practices.
- Manage client requests and set expectations.
- Work remotely in a full-time, permanent role.
- Support the life sciences industry transformation.
About the role
About Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The Role
Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Commercial Services team who provides ongoing professional services for customers live with Veeva’s commercial and medical content management solutions (Vault PromoMats & Vault Medical). This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.What You'll Do
- Provide post-go-live consulting and administrative support for multiple clients
- Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
- Bulk import/export/updates of content and data
- Recommendations on application features, use, and best practices
- Maintenance of production and sandbox environments
- Creation of reports and dashboards
Requirements
- 3+ years experience configuring/supporting/implementing content management software or related services delivery
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience managing clients requests and setting expectations
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
Nice to Have
- Project management experience
- Understanding of life sciences content management principles, types, and taxonomies
- Understanding of life sciences compliance requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
Base pay: $70,000 - $140,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.Key skills/competency
- Managed Services Consultant
- Content Management Software
- Customer Service
- Consulting
- Configuration
- Client Requirements
- Veeva Vault
- Life Sciences
- SaaS
- Cloud Solutions
Skills & topics
- Managed Services Consultant
- Consulting
- Customer Success
- SaaS
- Cloud
- Content Management
- Life Sciences
- Veeva Vault
- Remote Work
- Configuration
How to get hired
- Tailor your resume: Highlight experience with content management systems, consulting, and client management, aligning with Veeva's values and PBC status.
- Craft a compelling cover letter: Express your passion for customer success and the life sciences industry, demonstrating how you'll contribute to Veeva's mission.
- Prepare for interviews: Be ready to discuss your experience with configuration, client requirements, and problem-solving, showcasing your ability to articulate solutions.
- Research Veeva's culture: Understand their commitment to customer success, employee well-being, and their status as a public benefit corporation.
Technical preparation
Master content management system configuration.,Practice creating reports and dashboards.,Familiarize with Veeva Vault platform.,Understand data import/export processes.
Behavioral questions
Describe a complex client issue you resolved.,How do you manage client expectations effectively?,Explain how you'd recommend application features.,How do you ensure customer success with a solution?
Frequently asked questions
- What is the work arrangement for the Managed Services Consultant role at Veeva Systems?
- This is a remote, full-time permanent role with Veeva Systems. There is no work location requirement, offering flexibility to work from home. Occasional travel for internal events may occur.
- What kind of experience is required for the Managed Services Consultant position?
- The role requires at least 3 years of experience configuring, supporting, or implementing content management software. Customer service or consulting experience, strong communication skills, and a Bachelor's degree or equivalent are also necessary.
- What are the key responsibilities of a Managed Services Consultant at Veeva Systems?
- Key responsibilities include providing post-go-live consulting and administrative support, enhancing applications through configuration, managing client requests, recommending best practices, maintaining environments, and creating reports and dashboards.
- What is the salary range for the Managed Services Consultant role?
- The base salary range for this position is $70,000 to $140,000 annually. Actual compensation will depend on factors such as experience, location, and expected contributions. Additional compensation like bonuses or stock may also be available.
- Does Veeva Systems offer visa sponsorship for the Managed Services Consultant position?
- Veeva Systems does not anticipate providing sponsorship for employment visa status for this particular position.
- What are the benefits of working at Veeva Systems as a Managed Services Consultant?
- Veeva Systems offers a comprehensive benefits package including medical, dental, vision, and life insurance, flexible Paid Time Off, company-paid holidays, retirement programs, and a 1% charitable giving program.
- What 'nice to have' qualifications would make a candidate stand out for the Managed Services Consultant role?
- Desirable qualifications include project management experience, an understanding of life sciences content management principles and compliance requirements, and experience with specific platforms like Veeva Vault, OpenText, or Documentum.
- How does Veeva Systems approach compensation for this role?
- Veeva Systems considers each individual's unique qualifications, experience, and expected contributions when determining the final offer. The base salary range is a guideline, and actual pay may vary. Other compensation forms like bonuses and stock may also be offered.