Global Program Manager Quality Cloud

The Role of Global Program Manager Quality Cloud

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Pioneer the most strategic Quality Vault implementation programs for Veeva's largest customers across Europe, championing the transformation of their Quality and Manufacturing landscape.

You will be the central orchestration point for all customer-facing teams, partnering with executives across Sales, Product, and Services to maximize customer success and accelerate product adoption. You’ll connect strategy to action - aligning customer goals, Veeva technology, and internal teams to deliver measurable business outcomes.

This is a remote, full-time, customer-facing role that will work from both customer site, home office, and offsite meetings. Qualified candidates must be legally authorized to be employed in the European Union or the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position.

What You'll Do

• Own delivery for large-scale global Quality Vault implementations, ensuring success across scope, time, and value
• Lead and inspire cross-functional Veeva teams, Sales, Strategy, Product, and Services, to stay aligned, agile, and focused on customer outcomes
• Partner strategically with customer executives to define transformation roadmaps that modernize Quality and Manufacturing across their global enterprise
• Drive growth through crafting implementation proposals, guiding service contracts, and identifying opportunities that expand customer impact
• Champion excellence in project execution: anticipating risks, resolving challenges, and ensuring seamless transitions to post-deployment success
• Create momentum through proactive communication, strong governance, and disciplined delivery that builds long-term trust with our most strategic customers

Requirements

• Proven success leading large-scale, enterprise software or technology programs—ideally in GxP or regulated environments
• Deep understanding of Pharmaceutical Quality and Manufacturing domains, including areas such as LIMS, Validation, GxP Training, Document Management, or QMS
• Strong consulting background with enterprise pharma clients, translating complex needs into actionable technology strategies
• Inspirational leadership of diverse, global teams delivering complex programs with measurable business impact
• Strategic mindset with experience developing technology roadmaps that transform operations and enable long-term success
• Executive presence and communication skills that influence decision-making at all levels
• High adaptability and ownership mindset—thriving in ambiguity, navigating competing priorities, and fostering collaboration without authority
• Organizational agility and ability to align multiple stakeholders while maintaining momentum
• Based in the EU or UK and able to travel as required

Nice to Have

• Hands-on Veeva Vault implementation experience
• Experience delivering SaaS solutions in regulated or GxP environments

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Key skills/competency

• Program Management
• Quality Management Systems (QMS)
• GxP/Regulated Environments
• SaaS Implementation
• Pharmaceutical Quality
• Stakeholder Management
• Strategic Consulting
• Cross-functional Leadership
• Customer Success
• Enterprise Software