Data Operations Lead

About Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, dedicated to helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, Veeva surpassed $2B in revenue in its last fiscal year, with significant growth potential ahead.

At the heart of Veeva are its values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, Veeva became a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, Veeva supports your flexibility to work from home or in the office, enabling you to thrive in your ideal environment. Join Veeva in transforming the life sciences industry, making a positive impact on customers, employees, and communities.

The Role of a Data Operations Lead

Veeva OpenData provides global reference data for healthcare professionals and organizations, including addresses, emails, specialties, demographics, compliance data (license information and industry identifiers), and affiliations. It is currently available in over 100 countries and continues to grow.

Your mission as a Data Operations Lead is to be the operational backbone of Veeva's curation efforts. You will guide and lead a remote team of data curators, ensuring the full potential of OpenData is unlocked while adhering to strict compliance and quality standards. This role extends beyond maintenance; it involves strategy, designing future production processes, and driving technological improvements to enhance efficiency and data quality.

To thrive in this role, you need a unique blend of analytical rigor and emotional intelligence. You are a "can-do" leader who enjoys solving problems and communicating solutions effectively, whether speaking with a curator, an analyst, or senior leadership. You excel at aligning teams and driving results, taking full ownership of your team's performance and viewing their success as your own.

You are someone who flourishes in fast-paced, multi-cultural, and remote-first environments. If you are passionate about data and operations, eager to grow your data and leadership skills, and ready to make a tangible impact in the Life Sciences industry, this is your platform to build something remarkable.

What You'll Do

• Implement Automation Strategy: Identify opportunities to implement state-of-the-art technology to enhance team speed and intelligence, collaborating closely with Product and Engineering for deployment.
• Achieve Data Excellence: Establish and own the gold standard for Veeva's data by designing robust processes for tracking, assessing, and validating data quality at scale.
• Monitor & Optimize: Take ownership of the team’s output, tracking KPIs, identifying operational bottlenecks, and implementing efficiency projects that tangibly improve performance.
• Servant Leader: Lead, mentor, and inspire a dynamic team of Data Curators, fostering a culture of proactivity and high performance.
• Risk Guardian: Proactively identify data risks and operational incidents, ensuring they are escalated unambiguously and resolved quickly.

Requirements

• Data-First Mindset: 3+ years of experience in a fast-paced environment (Tech, Startup, Consulting) with a proven track record of handling complex data sets or data operations.
• Process Mastery: Strong experience in business process design and optimization, with the ability to structure unstructured data workflows.
• Global Communicator: Excellent written and verbal English skills, essential for effective collaboration in a distributed, international environment.
• Proven Leadership: Previous experience mentoring junior team members, leading projects, or managing teams (3+ years preferred).

Nice to Have

• Domain Relevance: A background in Life Sciences (via education or professional experience).

Perks & Benefits

• Opportunity to work in a diverse and international workspace.
• Life insurance.
• 1% charitable giving program.
• Fitness reimbursement.

Key skills/competency

• Data Operations
• Data Curation
• Process Design
• Data Quality
• Automation Strategy
• Team Leadership
• KPI Tracking
• Risk Management
• Life Sciences
• Global Communication