Customer Success Manager - Quality
Veeva Systems · Spain
- Hybrid
- Full-time
- $120,000 / year
- Spain
Job highlights
- Manage success for Veeva Quality product customers.
- Build trusted relationships with key decision-makers.
- Liaise with Veeva internal teams for customer needs.
- Provide strategic guidance for application optimization.
- Facilitate industry learning and collaboration opportunities.
About the role
Customer Success Manager Quality
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.
We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.
What You'll Do
- Support 4-6 large, global customers post-implementation with Veeva Quality applications
- Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
- Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional opportunities to add value
- Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning
Requirements
- 7+ years experience in Quality within life sciences industry
- Experience working with or in large global pharmaceutical companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
Nice to Have
- Must be based in the EU
- 7+ years of working in software, or consulting
- SaaS/cloud experience in the management of Quality applications
- Experience working with Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
Location
#RemoteSpain
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Key skills/competency
- Customer Success Manager Quality
- Life Sciences Quality Management
- SaaS Customer Relations
- Pharmaceutical Industry Expertise
- Consulting and Advisory Skills
- Relationship Management
- Strategic Guidance
- Customer Onboarding and Support
- Cross-functional Collaboration
- Problem-solving and Escalation Triage
Skills & topics
- Customer Success Manager
- Quality Management
- Life Sciences
- SaaS
- Cloud Computing
- Pharmaceutical Industry
- Consulting
- Relationship Management
- Customer Support
- Account Management
How to get hired
- Tailor your resume: Highlight 7+ years in Life Sciences Quality and customer-facing consulting experience. Emphasize relationship management with decision-makers.
- Showcase SaaS and Veeva Vault experience: If applicable, clearly state your SaaS/cloud experience and any familiarity with Veeva Vault applications.
- Demonstrate global pharma experience: Provide examples of working with large, global pharmaceutical companies and managing complex customer needs.
- Prepare for customer-centric interviews: Be ready to discuss how you build trusted advisor relationships and drive customer value through strategic guidance.
- Address the EU requirement: If you are not based in the EU, clearly articulate why your location or willingness to travel meets the role's needs.
Technical preparation
Behavioral questions
Frequently asked questions
- What is Veeva Systems' mission and how does this role contribute?
- Veeva Systems' mission is to help life sciences companies bring therapies to patients faster. As a Customer Success Manager for Quality, you will directly contribute by ensuring customers successfully utilize Veeva's Quality products, thereby streamlining their processes and accelerating therapy development.
- What does 'Work Anywhere' mean at Veeva Systems for this Customer Success Manager role?
- 'Work Anywhere' at Veeva means you have flexibility to work from home or in the office. For this specific Customer Success Manager Quality position, the role is designated as #RemoteSpain, indicating a remote work arrangement within Spain.
- What specific experience is required for the Customer Success Manager Quality role at Veeva?
- The role requires at least 7 years of experience in Quality within the life sciences industry, experience with large global pharmaceutical companies, and customer-facing consulting experience. You also need a proven ability to manage relationships with key decision-makers and application owners.
- Is travel required for the Customer Success Manager Quality position?
- Yes, the Customer Success Manager Quality role requires the ability to travel up to 25% to support global customers and foster relationships.
- What is Veeva Vault and why is experience with it considered a plus?
- Veeva Vault is a cloud-based platform for managing life sciences data and processes. Experience with Veeva Vault is a plus for the Customer Success Manager Quality role because it indicates familiarity with the specific software solutions you'll be supporting, allowing for a quicker ramp-up and deeper customer engagement.
- What are the benefits of working at Veeva Systems as a Customer Success Manager?
- Veeva offers a comprehensive benefits package including medical, dental, vision insurance, flexible PTO, company-paid holidays, retirement programs, maternity & paternal leave, fitness reimbursement, and a 1% charitable giving program. As a Public Benefit Corporation, there's also a focus on balancing stakeholder interests.
- How does Veeva Systems support diversity and inclusion for the Customer Success Manager Quality role?
- Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. They value individuals for their unique contributions and encourage applications from diverse backgrounds. They also provide assistance and accommodation for candidates with disabilities.