Consultant - Clinical Operations
Veeva Systems
Job Overview
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Job Description
About Veeva Systems
Veeva Systems is a mission-driven organization and a pioneer in industry cloud, dedicated to helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, we've surpassed $2B in revenue and see extensive growth potential ahead.
Our core values – Do the Right Thing, Customer Success, Employee Success, and Speed – guide everything we do. In 2021, Veeva made history by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.
As a Work Anywhere company, we offer the flexibility to work from home or in an office, fostering an environment where you can thrive. Join us in transforming the life sciences industry and making a positive impact on customers, employees, and communities.
The Role: Consultant - Clinical Operations
Veeva Systems is actively seeking Consultants and Senior Consultants with expertise in content management, clinical trials, and/or software implementation. As a vital member of our Professional Services team, you will be instrumental in understanding customer challenges and clinical needs, translating these into effective solution designs, delivering comprehensive training, and providing support during application validation.
For Senior Consultants, the role extends to leading and mentoring talented project team members, collaborating with them to implement and configure designed solutions. This is a remote position within the EU/UK, provided the candidate is in close proximity to an airport and can meet travel requirements. Qualified EU/UK-based candidates are highly encouraged to apply.
What You'll Do
- Lead life science customers through the rapid configuration and implementation of solutions such as eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments.
- Participate actively in workshops to thoroughly discuss and capture customer requirements.
- Guide customers towards optimal design decisions that align with their operational goals.
- Document all critical design decisions to ensure clarity and traceability.
- Monitor Veeva Vault configuration to ensure precise matching with the agreed-upon design specifications.
- Support customers in their validation activities and meticulously write necessary validation documentation.
- Deliver engaging and effective training sessions, either onsite or remotely.
- Submit valuable product enhancement requests based on direct project experience and customer feedback.
- Ensure unparalleled customer success throughout the entire engagement lifecycle.
- Collaborate and have fun with an awesome team!
Requirements
- Demonstrated experience working in clinical trials with a clear understanding of compliance considerations and processes AND/OR proven experience in implementation projects as a consultant, business, or IT lead for solutions like eTMF, CTMS, Site Connect, Study Training, Study Startup, or Payments.
- Some foundational understanding of life sciences content management principles.
- Some understanding of life sciences compliance and computer systems validation requirements.
- A proven ability to work independently and effectively in a dynamic, fast-paced environment.
- Ability to travel as required to meet project needs.
- A Bachelor's degree or higher.
- Excellent communication skills in English.
- Qualified candidates must be legally authorized to be employed in the European Union and the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position.
Nice to Have
- Direct experience with clinical systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other relevant clinical technologies.
- A life-science or computer science-related degree.
- Experience with SaaS/Cloud platforms.
- Prior experience in demoing software applications during pre-sales activities.
- Experience in services delivery management.
- Fluency in one or more additional languages: German, French, Italian, or Spanish.
Perks & Benefits
- Stock bonus program.
- Comprehensive health & wellness programs.
- Life Assurance.
- Veeva charitable giving program.
- Free lunch on Tuesdays in Veeva offices.
- Additional annual leave over the Christmas break.
Key skills/competency
- Clinical Operations
- eTMF Implementation
- CTMS Configuration
- SaaS Consulting
- Life Sciences Compliance
- Content Management
- Computer Systems Validation
- Project Leadership
- Solution Design
- Customer Success
How to Get Hired at Veeva Systems
- Research Veeva Systems' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor, focusing on their PBC status.
- Tailor your resume for Clinical Operations: Highlight specific experience in eTMF, CTMS, Study Startup, and other clinical technologies relevant to Veeva's solutions.
- Demonstrate life sciences expertise: Showcase your understanding of clinical trials, content management principles, and computer systems validation in interviews.
- Prepare for implementation scenarios: Be ready to discuss past experiences leading solution design, configuration, training, and validation activities with customers.
- Highlight independent work and communication: Emphasize examples of working autonomously in fast-paced environments and effectively communicating complex technical information.
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