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Veeva Systems

Consultant - Clinical Operations (Remote - Europe)

Veeva Systems · Spain

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  • Hybrid
  • Full-time
  • $120,000 / year
  • Spain

Job highlights

  • Implement life sciences cloud solutions for customers.
  • Translate customer needs into system designs.
  • Provide training and validation support.
  • Work remotely within EU/UK with travel.
  • Join a growing, mission-driven company.

About the role

Consultant - Clinical Operations (Remote - Europe)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for Consultants and Senior Consultants who have some content management expertise and/or, clinical trials expertise and/or software implementation expertise. As a member of our Professional Services team, you will be responsible for understanding our customers’ challenges and clinical needs, translating requirements into solution design, delivering training, and supporting customers during application validation. If you are a Senior Consultant, you will also be leading and mentoring talented project team members implementing and configuring the designed solution together with you. There is no work location requirement (remote position) within the EU/UK if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified EU/UK-based candidates are encouraged to apply.

What You'll Do

  • Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments solutions
  • Participate in workshops to discuss requirements with customers
  • Guide customers toward best design decisions
  • Document design decisions
  • Monitor Veeva Vault configuration to ensure the matching with the agreed design
  • Support customers in validation activities and write validation documentation
  • Deliver onsite or remote training
  • Submit product enhancement requests based on project experience
  • Ensure customer success from beginning to end of the engagement lifecycle
  • Have fun and work with an awesome team!

Requirements

  • Experience working in clinical trials with a demonstrated understanding of compliance considerations and processes AND / OR experience working on implementation projects as a consultant, business, or IT lead for at least one of the following solutions: eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments
  • Some understanding of life sciences content management principles
  • Some understanding of life sciences compliance and computer systems validation requirements
  • Proven ability to work independently in a fast-paced environment
  • Ability to travel as required
  • Bachelor's degree or above
  • Good communication skills in English
  • Qualified candidates must be legally authorized to be employed in the European Union and the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

  • Direct experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies
  • Life-science or computer science-related degree
  • SaaS/Cloud experience
  • Experience in demoing software applications in product pre-sales
  • Experience in services delivery management
  • Fluency in one or more of the following languages: German, French, Italian or Spanish

Perks & Benefits

  • Stock bonus %
  • Health & wellness programs
  • Life Assurance
  • Veeva charitable giving program
  • Free lunch on Tuesday in the Veeva office
  • Additional annual leave over Christmas break
#RemoteSpain Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Skills & topics

  • Clinical Operations
  • Consultant
  • Life Sciences
  • Veeva Systems
  • SaaS
  • eTMF
  • CTMS
  • Software Implementation
  • Remote
  • Europe

How to get hired

  • Tailor your resume: Highlight clinical trial, content management, or software implementation experience. Emphasize specific Veeva solutions like eTMF or CTMS.
  • Showcase relevant skills: Detail your understanding of life sciences compliance, computer systems validation, and content management principles.
  • Address travel requirements: Clearly state your ability to travel and proximity to an airport if applying for the remote EU/UK position.
  • Prepare for interviews: Be ready to discuss customer challenges, solution design, and your experience in guiding clients through implementation and validation.
  • Demonstrate cultural fit: Understand Veeva's values (Do the Right Thing, Customer Success, Employee Success, Speed) and how you align with them.

Technical preparation

Master Veeva Vault and related clinical solutions.,Understand clinical trial compliance and validation.,Practice configuring eTMF, CTMS, and Study Startup.,Prepare to document design and validation.

Behavioral questions

Describe a complex customer challenge you solved.,How do you guide clients to best design decisions?,Share an experience mentoring a project team.,How do you ensure customer success end-to-end?

Frequently asked questions

What is the work arrangement for the Clinical Operations Consultant role at Veeva Systems?
The Clinical Operations Consultant role at Veeva Systems is a remote position within the EU/UK. Candidates should be in close proximity to an airport and able to meet travel requirements. This 'Work Anywhere' approach supports flexibility for employees.
What are the key responsibilities of a Clinical Operations Consultant at Veeva Systems?
As a Clinical Operations Consultant, you will lead the configuration and implementation of Veeva solutions like eTMF and CTMS for life sciences customers. This includes understanding customer challenges, designing solutions, providing training, supporting validation, and ensuring customer success throughout the engagement lifecycle.
What experience is required for the Consultant - Clinical Operations position?
The role requires experience in clinical trials with an understanding of compliance and processes, OR experience as a consultant implementing solutions like eTMF, CTMS, or Study Startup. Some knowledge of life sciences content management and validation is also necessary.
What are the benefits of working at Veeva Systems as a Clinical Operations Consultant?
Veeva Systems offers a range of benefits including stock bonus, health and wellness programs, Life Assurance, a charitable giving program, free lunch on Tuesdays, and additional annual leave over Christmas. As a Public Benefit Corporation, they also emphasize customer, employee, and societal success.
What is Veeva Systems' stance on remote work for this Clinical Operations Consultant role?
Veeva Systems operates as a 'Work Anywhere' company, supporting flexibility for employees. For the Clinical Operations Consultant role, it's a remote position within the EU/UK, with the expectation of proximity to an airport for travel needs.
What kind of technical skills are important for a Clinical Operations Consultant at Veeva?
Key technical skills include experience with clinical trial management systems (CTMS), electronic Trial Master Files (eTMF), study startup, and site connect solutions. Familiarity with Veeva Vault and general software implementation, configuration, and validation processes is also important.
What does Veeva Systems look for in a Senior Consultant for Clinical Operations?
Senior Consultants are expected to have the same qualifications as Consultants, with the added responsibility of leading and mentoring project team members during the implementation and configuration of designed solutions.
How does Veeva Systems ensure customer success in their consulting roles?
Veeva Systems ensures customer success by deeply understanding customer challenges, guiding them towards optimal design decisions, providing thorough training, supporting validation activities, and managing the entire engagement lifecycle from beginning to end.