Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)
Veeam Software · Germany
- Hybrid
- Full-time
- $250,000 / year
- Germany
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Job highlights
- Lead enterprise renewals and customer success across EMEA/APJ.
- Drive retention, growth, and Net Revenue Retention (NRR).
- Establish cross-functional processes and strategic frameworks.
- Engage with C-suite executives and lead a high-performing team.
- Requires 10+ years in enterprise sales/renewals leadership.
About the role
Senior Director, Enterprise Renewals and Customer Success - EMEA & APJ
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About The Role
The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West). Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
What You’ll Do
- Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
- Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
- Leading the team to reach Account Growth Quotas (Renewal + Expansion)
- Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
- Creating win back plays for the Enterprise
- Providing structured insights and customer and market trends in the Enterprise
- Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
- Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
- Engage directly with customer C-Suite executives
- Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
What You’ll Bring
- 10+ years' experience leading successful Renewals, Sales or Customer Success Teams
- Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
- Strong business acumen and ability to navigate complex organizational structures.
- Expertise in negotiation, stakeholder engagement, and change management.
- Experience in SaaS or subscription-based business models preferred.
What You’ll Get
- 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Statutory public health insurance with employer and employee contributions
- Statutory pension scheme with employer and employee contributions
- Statutory accident insurance fully funded by Veeam
- Supplemental pension plan with employer match and salary sacrifice option
- Supplemental accident insurance with 24/7 worldwide coverage
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Key skills/competency
- Enterprise Renewals Leadership
- Customer Success Management
- Sales Leadership
- Net Revenue Retention (NRR)
- Forecasting Accuracy
- Account Growth Strategies
- Stakeholder Engagement
- Change Management
- SaaS Business Models
- Team Building and Mentoring
Skills & topics
- Senior Director
- Enterprise Renewals
- Customer Success
- Sales Leadership
- Account Management
- Net Revenue Retention
- SaaS
- EMEA
- APJ
- Veeam Software
- Data Resilience
- AI Security
- Leadership
- Forecasting
- Negotiation
- Change Management
How to get hired
- Tailor your resume: Highlight your 10+ years in enterprise renewals, sales, or customer success leadership, emphasizing NRR growth and team management.
- Showcase SaaS experience: Clearly demonstrate your experience with SaaS or subscription-based models and your ability to navigate complex organizations.
- Quantify achievements: Use numbers to showcase your success in forecasting accuracy, account growth, and C-suite engagement.
- Research Veeam: Understand Veeam's position as a Data and AI Trust Company and their focus on data resilience and security.
- Prepare for leadership questions: Be ready to discuss your approach to building high-performing teams and driving strategic initiatives.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Senior Director, Enterprise Renewals and Customer Success role at Veeam?
- The primary focus is to drive retention and growth for Veeam's enterprise customers in the EMEA and APJ regions, measured by achieving renewal and new business targets, and strengthening Net Revenue Retention (NRR).
- What are the key responsibilities for this Senior Director position at Veeam?
- Key responsibilities include establishing strategic collaboration frameworks, developing engagement processes and playbooks, owning forecasting accuracy, creating win-back strategies, and influencing renewal governance and pricing strategies.
- What kind of experience is Veeam looking for in a candidate for this Senior Director role?
- Veeam is seeking candidates with over 10 years of experience leading successful Renewals, Sales, or Customer Success Teams, with a proven track record in enterprise sales leadership, focusing on renewals and customer lifecycle management, preferably in SaaS/subscription models.
- How will success be measured in the Senior Director, Enterprise Renewals and Customer Success role at Veeam?
- Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture within the team.
- What opportunities for professional development does Veeam offer for this Senior Director role?
- Veeam offers opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and annual learning events like Global Day of Learning.
- What makes Veeam's approach to data unique for this Senior Director role?
- Veeam positions itself as the Data and AI Trust Company, focusing on data resilience and security posture management for the convergence of identity, data, security, and AI risk, which is a unique market differentiator.
- How does Veeam foster a positive work environment for its employees?
- Veeam fosters a positive environment through generous paid time off, global VeeaMe Days for self-care, paid volunteer hours, and opportunities for continuous learning and professional growth.