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VaynerX

IT Analyst

VaynerX · New York, NY

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  • On site
  • Full-time
  • $75,000 / year
  • New York, NY

Job highlights

  • Provide frontline IT support in NYC.
  • Deliver excellent customer service.
  • Troubleshoot Mac and PC issues.
  • Manage IT tickets and onboarding.
  • Collaborate with IT and Operations.

About the role

About VaynerX

VaynerX is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.

About VaynerMedia

VaynerMedia is a contemporary global creative and media agency with an expertise in driving relevance for clients and delivering impactful business results. The independently-owned company was founded in 2009 by Gary Vaynerchuk, and has offices in New York, Los Angeles, Toronto, Mexico City, London, Amsterdam, Singapore, Delhi, Kuala Lumpur, Bangkok, Tokyo, and Sydney. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards and The Webby Awards. It is part of the VaynerX family of companies.

IT Analyst

Location: New York City (In-Person) Company: Vayner Reports to: IT Leadership

About The Role

Vayner is looking for an IT Analyst to join our New York team and support employees with a customer-first mindset. This role is ideal for someone who enjoys helping people, has a strong sense of urgency, and takes pride in delivering a great support experience in a Mac-friendly environment.

What You’ll Do

  • Provide frontline IT support to employees in the NYC office
  • Deliver friendly, patient, and effective customer service
  • Troubleshoot hardware and software issues across Mac and PC environments
  • Support platforms including Okta, Proofpoint, Intune, and Kandji
  • Support Google Workspace, Zoom, and Zoom Rooms
  • Assist with device setup, onboarding, and offboarding
  • Manage tickets with urgency and strong follow-through
  • Partner with IT, Security, and Operations teams
  • Document processes and best practices

What We’re Looking For

  • Experience in an IT support or IT analyst role
  • Strong customer service skills with patience and professionalism
  • Clear sense of urgency and accountability
  • Comfortable supporting MacOS and Windows environments
  • Eager to learn new tools and technologies
  • Ability to work in-person from our NYC office

Nice to Have

  • Experience in a Mac-first environment
  • Background in a customer-facing technical role (Apple Genius Bar a plus)
  • Experience with security or identity tools
  • Experience supporting conference rooms and AV setups
  • Agency or fast-paced environment experience

Why This Role

This role is a great opportunity for someone with foundational IT experience who values customer service and wants to continue building their technical skill set in a collaborative, in-person environment.

Key skills/competency

  • IT Support
  • Customer Service
  • Mac and PC Troubleshooting
  • Okta
  • Proofpoint
  • Intune
  • Kandji
  • Google Workspace
  • Zoom
  • AV Support

Skills & topics

  • IT Analyst
  • IT Support
  • Help Desk
  • Customer Service
  • Mac Support
  • Windows Support
  • Okta
  • Proofpoint
  • Intune
  • Kandji
  • Google Workspace
  • Zoom
  • NYC Jobs
  • Tech Support

How to get hired

  • Tailor your resume: Highlight IT support experience, customer service skills, and familiarity with Mac/Windows environments.
  • Craft a compelling cover letter: Emphasize your customer-first mindset and urgency.
  • Prepare for interviews: Be ready to discuss troubleshooting scenarios and customer interactions.
  • Showcase Mac proficiency: Detail any experience with Mac-first environments or Apple support.
  • Demonstrate eagerness to learn: Express enthusiasm for new tools and technologies.

Technical preparation

Master MacOS and Windows troubleshooting.,Familiarize with Okta, Proofpoint, Intune, Kandji.,Practice Google Workspace and Zoom support.,Understand AV setup and conference room tech.

Behavioral questions

Describe a challenging IT support situation.,How do you prioritize urgent support tickets?,How do you handle a frustrated user?,How do you document IT processes effectively?

Frequently asked questions

What are the primary responsibilities of an IT Analyst at VaynerX?
As an IT Analyst at VaynerX, your primary responsibilities include providing frontline IT support to employees in the NYC office, troubleshooting hardware and software issues across Mac and PC, managing tickets with urgency, and assisting with device setup and onboarding/offboarding. You'll also partner with IT, Security, and Operations teams and document processes.
What specific platforms and software will an IT Analyst support at VaynerX?
An IT Analyst at VaynerX will support platforms including Okta, Proofpoint, Intune, and Kandji. Additionally, you will assist with Google Workspace, Zoom, and Zoom Rooms, ensuring smooth operation for employees.
Is this IT Analyst role remote or in-person at VaynerX?
This IT Analyst role is an in-person position, located at our New York City office. The ability to work from the NYC office is a requirement for this role.
What kind of technical environment can I expect as an IT Analyst at VaynerX?
You can expect to work in a Mac-friendly environment, supporting both MacOS and Windows operating systems. Experience in a Mac-first environment is a plus.
What are the 'nice to have' qualifications for the IT Analyst position at VaynerX?
Nice-to-have qualifications include experience in a Mac-first environment, a background in customer-facing technical roles (like Apple Genius Bar), experience with security or identity tools, experience supporting conference rooms and AV setups, and experience in an agency or fast-paced environment.
How important is customer service for the IT Analyst role at VaynerX?
Customer service is paramount for this IT Analyst role. VaynerX emphasizes a customer-first mindset, and the ideal candidate will deliver friendly, patient, and effective support.
What career growth opportunities are available for an IT Analyst at VaynerX?
This role offers a great opportunity to build your technical skill set in a collaborative, in-person environment. It's ideal for someone with foundational IT experience who values customer service and wants to grow their technical expertise.