IT Analyst

About VaynerX

VaynerX is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.

About VaynerMedia

VaynerMedia is a contemporary global creative and media agency with an expertise in driving relevance for clients and delivering impactful business results. The independently-owned company was founded in 2009 by Gary Vaynerchuk, and has offices in New York, Los Angeles, Toronto, Mexico City, London, Amsterdam, Singapore, Delhi, Kuala Lumpur, Bangkok, Tokyo, and Sydney. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards and The Webby Awards. It is part of the VaynerX family of companies.

IT Analyst

Location: New York City (In-Person) Company: Vayner Reports to: IT Leadership

About The Role

Vayner is looking for an IT Analyst to join our New York team and support employees with a customer-first mindset. This role is ideal for someone who enjoys helping people, has a strong sense of urgency, and takes pride in delivering a great support experience in a Mac-friendly environment.

What You’ll Do

• Provide frontline IT support to employees in the NYC office
• Deliver friendly, patient, and effective customer service
• Troubleshoot hardware and software issues across Mac and PC environments
• Support platforms including Okta, Proofpoint, Intune, and Kandji
• Support Google Workspace, Zoom, and Zoom Rooms
• Assist with device setup, onboarding, and offboarding
• Manage tickets with urgency and strong follow-through
• Partner with IT, Security, and Operations teams
• Document processes and best practices

What We’re Looking For

• Experience in an IT support or IT analyst role
• Strong customer service skills with patience and professionalism
• Clear sense of urgency and accountability
• Comfortable supporting MacOS and Windows environments
• Eager to learn new tools and technologies
• Ability to work in-person from our NYC office

Nice to Have

• Experience in a Mac-first environment
• Background in a customer-facing technical role (Apple Genius Bar a plus)
• Experience with security or identity tools
• Experience supporting conference rooms and AV setups
• Agency or fast-paced environment experience

Why This Role

This role is a great opportunity for someone with foundational IT experience who values customer service and wants to continue building their technical skill set in a collaborative, in-person environment.

Key skills/competency

• IT Support
• Customer Service
• Mac and PC Troubleshooting
• Okta
• Proofpoint
• Intune
• Kandji
• Google Workspace
• Zoom
• AV Support