Program Manager, Professional Services

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Program Manager, Professional Services at Vanta, you will own the management and monitoring of KPIs associated with onboarding and implementation of our largest customers, as well as having a key role in building out the processes and workflows at one of Vanta’s newest teams with the CTS org.

Vanta’s Post-Sales SMEs sit within the Corporate Engineering, Trust, and Security (CTS) org and are a customer-facing function that helps sophisticated Commercial and Enterprise customers successfully implement Vanta against their control frameworks and audit expectations by migrating existing GRC programs into Vanta. The team also feeds real customer requirements back into product improvements. The function supports expansion/renewal conversations by answering security/compliance questions and unblocking complex implementations.

The Professional Services Program Manager is a GRC professional with experience maturing programs and enjoys having a positive impact on internal and external customers. They are highly organized, can handle scale, and have experience doing a lot with a little. If you’re looking to trailblaze at a fast-paced company, this role is for you!

What you’ll do as a Program Manager, Professional Services at Vanta:

• Own monitoring of post-sales SME delivery programs for commercial and enterprise accounts including milestones, dependencies, risk tracking, and stakeholder comms through onboarding/implementation - and after.
• Lead cross-functional alignment: Coordinate with customer success managers (CSMs), GRC SMEs, and Product (EPD) to unblock customer outcomes and ensure consistent execution, handoffs, and consistency post-implementation.
• Standardize + scale playbooks: Work with SMEs and CSMs to define repeatable processes for framework mapping, evidence expectations, and common customer patterns to reduce time-to-value and improve consistency for our customers. Streamline and automate internal processes related to tracking program success.
• Continuously monitor delivery against KPIs: Consider existing KPIs and develop new ones over time to optimize and mature services for Vanta’s customers.
• Enable new SMEs and CSMs: On program migration processes and internal mechanisms related to the managed program.

How to be successful in this role:

• Program management + stakeholder leadership: Ability to run a cross-functional program at-scale, generate written communications for leadership, and identify program risk through continuous KPIs. Experience capturing KPIs and maturing programs.
• GRC / audit fluency: Experience working in a GRC role and a functional knowledge of inputs/outputs into a successful GRC program, including the time it takes to deliver outputs around an audit cycle.
• Strong organization, communication, and prioritization skills. Including attention to detail, and comfort working independently/virtually. Experience capturing KPIs and maturing programs.
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks fully-paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

Key skills/competency:

• Program Management
• GRC (Governance, Risk, and Compliance)
• Customer Onboarding
• Process Improvement
• KPI Monitoring
• Cross-functional Collaboration
• Stakeholder Management
• Audit Fluency
• Implementation Management
• Risk Tracking