IT Operations Engineer

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Role Overview

As an IT Operations Engineer at Vanta, you’ll help ensure employees have the tools and support they need to do their best work—whether remote or in-office. The Corporate Engineering team is responsible for delivering a secure, reliable tech experience to every Vantan. From onboarding to daily support, we make sure the tools, devices, and systems our teams rely on are available and working seamlessly.

We’re looking for an IT Operations Engineer to join us in New York. In this hybrid role (in-office three days per week), you’ll handle a wide range of responsibilities—from laptop provisioning and SaaS administration to office AV troubleshooting and support. You’ll be part of a small, highly collaborative team that values initiative, clear communication, and excellent customer service.

What you’ll do as an IT Operations Engineer at Vanta:

• Provide timely, high-quality IT support to Vanta’ns in-office and remotely across time zones
• Handle onboarding and offboarding logistics, including account provisioning and hardware management
• Own the setup, maintenance, and reliability of in-office technology (AV, networking, etc.) in our flagship office
• Administer SaaS tools such as Google Workspace and Okta
• Help manage macOS devices via Jamf and assist with security/compliance configurations
• Document workflows and improve IT processes for scale
• Participate in an on-call rotation for urgent support issues
• Create and maintain clear, user-friendly documentation for internal processes, tools, and workflows

How to be successful in this role:

• Communicate clearly and confidently, translating technical issues into approachable language
• Provide timely, thoughtful support with a strong focus on the end-user experience
• Bring hands-on experience with SaaS tools like Google Workspace, and know how to scale them effectively
• Understand identity and access management best practices, ideally with experience using Okta
• Comfortable supporting macOS environments and managing a distributed device fleet (bonus points for Jamf experience)
• Collaborate effectively across teams, building strong relationships with partners in People, Security, Workplace, and other key teams
• Thrive in fast-paced, high-growth environments with shifting priorities
• Take initiative and operate effectively with minimal oversight
• Ability to work in our New York office in a hybrid setting (3-4 days a week)
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta'n:

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks fully-paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

Key skills/competency:

• IT Support
• macOS Administration
• Jamf Management
• Google Workspace Administration
• Okta Identity Management
• SaaS Administration
• Network Troubleshooting
• Hardware Management
• Process Improvement
• Security Compliance