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Customer Success Manager Growth

Vanta

HybridHybrid

Original Job Summary

Overview

At Vanta, our mission is to help businesses earn and prove trust by automating security monitoring and compliance. As the Customer Success Manager Growth, you will guide customers on their security and compliance journeys using Vanta's specialized solutions.

Key Responsibilities

  • Work 1:1 and 1:many with customers across industries.
  • Empower customers to achieve long-term success and retention.
  • Monitor and prioritize a book of business via the Catalyst CS platform.
  • Serve as the primary contact and drive customers toward specific business outcomes.
  • Become a product expert on Vanta’s compliance and security solutions.
  • Collaborate with cross-functional teams including Account Managers, Support, and Finance.
  • Provide technical insights and recommendations to achieve compliance goals.

Success Criteria

To excel in this role, you need 2+ years of customer success experience in SaaS, the ability to manage a large book of business, strong communication, and a bias for action. Experience in security or compliance is preferred.

Benefits

  • Industry-competitive compensation
  • 100% covered medical, dental, and vision benefits (including dependents)
  • 16 weeks fully-paid parental leave for new parents
  • Health & wellness and remote workplace stipends
  • Family planning benefits
  • 401(k) matching
  • Flexible work hours and location
  • Open PTO policy and 11 paid US holidays

About Vanta

Founded in 2018 in response to rising data breaches, Vanta offers the world’s leading Trust Management Platform that automates continuous security monitoring. Thousands of companies trust Vanta to improve and prove their security in real time.

Key skills/competency

  • Customer Success
  • SaaS
  • Compliance
  • Security
  • Retention
  • Communication
  • Problem-solving
  • Technical Expertise
  • Collaboration
  • Book Management

How to Get Hired at Vanta

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize customer success and SaaS experience.
  • Highlight product expertise: Focus on compliance and security skills.
  • Prepare for interviews: Research Vanta and its mission.
  • Show collaboration skills: Demonstrate cross-functional teamwork.

📝 Interview Preparation Advice

Technical Preparation

Review Vanta platform compliance features.
Study SOC 2, ISO 27001 technical standards.
Understand Catalyst CS platform functionalities.
Brush up on SaaS security solutions.

Behavioral Questions

Describe handling challenging customer retention issues.
Explain cross-team collaboration in problem solving.
Share an experience managing high customer expectations.
Discuss adapting quickly in ambiguous environments.