Building Services Sr. Operations Manager

Overview

The Building Services Sr. Operations Manager provides administrative and operational management for custodial services across all university-owned buildings at Vanderbilt University. This role ensures compliance with university standards and regulatory codes while maintaining a clean, safe, and welcoming campus environment.

About the Work Unit

Facilities Maintenance & Operations manages over $100 million in annual operating expenses and supports 400+ employees. Campus Services oversees housekeeping, groundskeeping, and other ancillary services across 6 million square feet of space.

Administrative & Operational Management

• Oversee performance and compliance of contractors for athletics services.
• Manage building maintenance, repairs, and improvement standards.
• Develop policies, procedures, and metrics for operations and timekeeping.
• Administer logistics including procurement, supplies distribution, and inventory control.
• Utilize the AssetWorks AiM work management system to track tasks.

Staff Leadership & Development

• Supervise custodial Operation Managers and ensure high team performance.
• Manage recruitment, disciplinary actions, and training compliance.
• Foster a positive, inclusive environment with clear guidance and feedback.

Financial and Supervisory Responsibilities

• Monitor departmental budgets and manage operational overtime.
• Oversee procurement and adhere to university policies.
• Serve as the primary contact for housing and residential leadership communications.

Required Qualifications

• Associate’s degree required; Bachelor's preferred.
• 6 years of facilities or custodial operations experience.
• 3+ years of supervisory experience in custodial/housekeeping services.
• Experience in higher education and with unionized staff preferred.
• Proficient in Microsoft Office and relevant operational systems.

Key Skills/Competency

• custodial services
• facilities management
• operations
• compliance
• quality assurance
• procurement
• leadership
• logistics
• budgeting
• policy development