Director of Experience Strategy

Why Valtech?

We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We Are Proud Of

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The role of Director of Experience Strategy

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

As a Director of Experience Strategy, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact.

We are looking for a Director of Experience Strategy with deep domain knowledge and experience in digital consumer healthcare ecosystems, and knowledge or interest to expand into pharma and medical devices. The ideal candidate has a passion for delivering excellent strategic solutions that deliver results for our clients. Healthcare is particularly developed practice at Valtech, with many leading health systems as clients, a 20+ year old practice, and relationships with leading pharma and medical device brands globally.

You Will Thrive In This Role If You Are

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role Responsibilities

• You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews. You may conduct user interviews alongside our user research team
• Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
• Responsible for developing KPI Frameworks, measurement and optimization plans
• Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
• Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
• Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
• Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services.
• Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.
• Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.

Must Have Qualifications

To be considered for this role, you must meet the following essential qualifications:

• 10+ years of experience working with in healthcare and authorized to work in the U.S.
• Highly strategic thinker
• Experience designing and developing experience workshops for senior level clients
• Experience leading stakeholder interviews with senior level clients
• Experience with US Healthcare
• Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space.
• Experience managing and mentoring junior strategists and sometimes, UX designers
• Comfortable estimating and scoping client projects
• Strong core domain knowledge in all aspects of the healthcare industry
• Experience working on digital transformation projects for complex hospital systems
• Familiarity with digital operation challenges specific to healthcare systems
• Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
• Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)

Nice To Have Qualifications

• Familiarity with content strategies including patient information, service line marketing, academic medicine research and more.
• Familiarity with metadata taxonomy and it’s application to content automation and experience design.
• Knowledge of academic medicine and research operations.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The Benefits

This is a full-time position based in Montreal and Toronto. The offered salary range is $110,000 to $160,000 annually, depending on experience and location.

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

Key skills/competency

• Experience Strategy
• Healthcare Ecosystems
• Digital Transformation
• UX Design Principles
• Customer Journey Mapping
• KPI Framework Development
• Stakeholder Management
• HIPAA Compliance
• Agile Methodologies
• Content Strategy