Want to get hired at Valo Motion?
Head of Customer Success
Valo Motion
Original Job Summary
Overview
The Head of Customer Success at Valo Motion leads global B2B customer success operations in a mixed-reality gaming company. This role blends hands-on development with strategy, coaching a team of 11 and managing outsourced partners to ensure exceptional customer experiences.
Key Responsibilities
- Lead and scale Customer Success operations globally.
- Coach and support a diverse team, reviewing support cases.
- Manage outsourced service partner collaborations and partnerships.
- Develop dashboards and metrics with tools like Zendesk.
- Collaborate with Sales, Development, and Marketing for continuous improvements.
Role Breakdown
This hybrid role (3 days onsite in Helsinki) splits approximately 50/50 between strategic planning and hands-on execution.
Company & Culture
Valo Motion is a Finnish growth company at the intersection of gaming and physical activity, powering mixed-reality experiences in over 80 countries. The company values a customer-centric mindset and data-driven decisions to drive both customer satisfaction and growth.
Recruitment Process & Timeline
The process begins with an initial video call with a recruiter, followed by meetings with team leads, potential case tasks, onsite interviews, and final reference checks before a job offer is made. Applications are accepted until Nov 9.
Key skills/competency
- Customer Success
- Leadership
- Data-driven
- Team Coaching
- Partner Management
- Strategy
- Operational Excellence
- Collaboration
- Dashboarding
- Hybrid Work
How to Get Hired at Valo Motion
🎯 Tips for Getting Hired
- Research Valo Motion's culture: Review company mission and recent growth news.
- Customize your resume: Highlight customer success leadership and data skills.
- Emphasize team expertise: Mention coaching and partner management experience.
- Demonstrate hands-on approach: Showcase strategic and operational duality.