Head of Customer Success

@ Valo Motion

Overview

The Head of Customer Success at Valo Motion leads global B2B customer success operations in a mixed-reality gaming company. This role blends hands-on development with strategy, coaching a team of 11 and managing outsourced partners to ensure exceptional customer experiences.

Key Responsibilities

• Lead and scale Customer Success operations globally.
• Coach and support a diverse team, reviewing support cases.
• Manage outsourced service partner collaborations and partnerships.
• Develop dashboards and metrics with tools like Zendesk.
• Collaborate with Sales, Development, and Marketing for continuous improvements.

Role Breakdown

This hybrid role (3 days onsite in Helsinki) splits approximately 50/50 between strategic planning and hands-on execution.

Company & Culture

Valo Motion is a Finnish growth company at the intersection of gaming and physical activity, powering mixed-reality experiences in over 80 countries. The company values a customer-centric mindset and data-driven decisions to drive both customer satisfaction and growth.

Recruitment Process & Timeline

The process begins with an initial video call with a recruiter, followed by meetings with team leads, potential case tasks, onsite interviews, and final reference checks before a job offer is made. Applications are accepted until Nov 9.

Key skills/competency

• Customer Success
• Leadership
• Data-driven
• Team Coaching
• Partner Management
• Strategy
• Operational Excellence
• Collaboration
• Dashboarding
• Hybrid Work