Client Partner

Client Partner at UST

Born digital, UST transforms lives through the power of technology. As a Client Partner, you will play a pivotal role in embedding innovation and agility into client operations, creating transformative experiences and human-centered solutions for a better world. UST is a mission-driven organization with over 29,000 problem solvers across more than 30 countries, fostering an entrepreneurial environment where teams are empowered to innovate and create sustainable impact.

Visit us at UST.com to learn more about our boundless impact.

Who You Are

As the Client Partner, you will be a dynamic and results-driven professional overseeing a portfolio within UST’s Hi-Tech and Retail/CPG strategic verticals. This hybrid role combines critical elements of client relationship management, aggressive business development, and meticulous delivery oversight of complex IT projects. You are expected to serve as a trusted advisor to clients, consistently driving account growth while ensuring the successful execution of technology initiatives.

The Opportunity

• Serve as the primary point of contact for senior client stakeholders, building strong, trust-based relationships.
• Identify and pursue new business opportunities within the account, including upselling and cross-selling IT services and solutions.
• Develop account growth strategies aligned with client priorities and UST’s capabilities.
• Lead proposal development, contract negotiations, and strategic planning efforts.
• Monitor market trends and client needs to proactively recommend innovative solutions.
• Oversee the successful delivery of IT projects, ensuring alignment with scope, timelines, budget, and quality standards.
• Collaborate with cross-functional teams including engineering, architecture, and operations to ensure seamless execution.
• Manage project risks, issues, and dependencies, providing timely resolution and escalation as needed.
• Ensure compliance with client governance, reporting, and performance metrics.
• Drive continuous improvement and operational excellence across delivery teams.
• Bring new Automotive clients to the portfolio.

What You Need

• At least 15 years of combined experience in business development and technical/delivery roles.
• Proven experience in client relationship management and business development for an IT Consulting/Services firm.
• Strong understanding of IT project delivery methodologies (Agile, Waterfall, Hybrid).
• Ability to manage large-scale, complex engagements across multiple workstreams.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinker with a track record of driving account growth and client satisfaction.
• Experience with digital transformation and working with off-shore teams.

Bonus Points If

• Master’s degree or MBA.

Compensation and Benefits

Compensation for this US Remote Client Partner role ranges from $150,000 to $225,000, varying based on factors such as location, skill set, education, and experience. UST offers comprehensive benefits for full-time regular employees including paid vacation, sick leave, holidays, 401(k) with employer matching, medical, dental, and vision insurance, as well as company-paid life insurance and disability benefits. Optional benefits like HSA and FSA are also available.

What We Believe

UST is built upon the values of Humility, Humanity, and Integrity. These principles foster a people-first, human-centric culture that promotes belonging, prioritizes sustainable solutions, and guides all decisions concerning employees and clients. We believe in listening empathetically, bettering lives through business, and honoring our commitments with responsibility.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer, committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We adhere to fair chance ordinances and laws regarding arrest or conviction records.

Key skills/competency

• Client Relationship Management
• Business Development
• IT Consulting Services
• Account Growth Strategy
• Project Delivery Oversight
• Stakeholder Management
• Negotiation Skills
• Digital Transformation
• Agile Methodologies
• Market Trend Analysis