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Technical Support Specialist

Usercentrics

Buenos Aires, Buenos Aires Province, ArgentinaOn Site

Original Job Summary

About the Role

Usercentrics is seeking a Technical Support Specialist to provide B2B support. In this role, you will help a range of customers from independent blog owners to large enterprises, troubleshooting technical issues related to privacy and marketing solutions.

Your Tasks

  • Engage proactively with customers to understand issues.
  • Manage communication via our ticket system.
  • Research, diagnose, troubleshoot, and resolve technical problems.
  • Collaborate with colleagues and document solutions.
  • Provide feedback to the product team for improvements.

You Bring

  • Customer-facing experience and strong communication skills.
  • Proficiency in HTML, JavaScript, and CSS with Chrome DevTools.
  • Familiarity with Google Tag Manager or similar platforms.
  • Knowledge of CMS platforms such as WordPress, Shopify, etc.
  • Strong organizational skills and technical documentation ability.
  • Experience in hybrid or remote work environments.

Why Join Usercentrics?

Become part of a fast-growing, diverse, and international team. Enjoy a positive company culture, flexible working hours, and opportunities for professional development, including language courses and personal development budgets. Engage in cross-department projects and enjoy company events globally and online.

Key Skills/Competency

  • Technical Support
  • B2B Support
  • HTML
  • JavaScript
  • CSS
  • Customer Engagement
  • Troubleshooting
  • CMS Platforms
  • Google Tag Manager
  • Documentation

How to Get Hired at Usercentrics

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight technical support and B2B experience.
  • Showcase problem-solving: Include examples of troubleshooting technical issues.
  • Research Usercentrics: Understand their privacy-led marketing solutions.
  • Prepare for interviews: Review common technical and support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review HTML, CSS, JavaScript basics.
Practice debugging with Chrome DevTools.
Familiarize with Google Tag Manager usage.
Study common CMS troubleshooting techniques.

Behavioral Questions

Describe challenging customer interactions.
Discuss time management strategies used.
Explain teamwork in resolving issues.
Share experience with feedback handling.