Technical Support Agent - Night
@ US Signal

Eden Prairie, Minnesota, United States
$60,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @ussignal.com
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Job Details

Overview

US Signal is a leading data center services provider offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services. We help optimize IT resources through managed and professional services.

Role Details

The Technical Support Agent - Night position at US Signal is based onsite in Eden Prairie, MN. This night shift role operates Thursday to Saturday and every other Wednesday from 7 p.m. to 7 a.m.

Responsibilities

  • Answer incoming customer calls and create trouble tickets using proprietary software.
  • Gather and document detailed customer issue information.
  • Work on troubleshooting Ethernet, IP, and network issues with Cisco and Adtran devices.
  • Execute remote hands and on-site escorts in the data center.
  • Collaborate with internal teams and external vendors to resolve issues.
  • Perform data center walkthroughs and preventative maintenance tasks.
  • Handle special projects as assigned by management.

Requirements

  • Technical training in IP, networking, routing, and telecommunications.
  • B.S. in Telecom, Computer Science/Information Systems or Networking a plus.
  • CCNA or equivalent Cisco certification preferred.
  • Experience with Microsoft Windows, Office, and basic network tools (ping, trace route, nslookup).

Benefits

  • Generous paid time off including vacation, sick time, and 10 paid holidays.
  • Comprehensive medical, dental, and vision plans with Flexible Spending options.
  • 401(k) plan with contribution, group life insurance, and health club reimbursement.
  • Paid volunteer time and a supportive, inclusive work environment.
  • Business casual dress code.

Working Conditions

The role requires prolonged periods of sitting, standing, and frequent communication with customers. Occasional lifting up to 25 pounds is expected. All employees must comply with US Signal's security policies and federal regulations.

Key skills/competency

Technical Support Agent - Night: troubleshooting, networking, IP, Cisco, Adtran, data center, customer service, ticketing, technical training, documentation

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How to Get Hired at US Signal

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant technical support and networking skills.
  • Research US Signal: Learn about their data center services and culture.
  • Showcase certifications: Emphasize CCNA and networking training.
  • Prepare for technical questions: Brush up on IP, routing, and troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review Cisco troubleshooting procedures.
Practice managing Ethernet and IP issues.
Familiarize with network diagnostic tools.
Study US Signal ticketing software basics.

Behavioral Questions

Describe a time you resolved technical issues.
Explain working in high-pressure shifts.
Discuss collaborating with cross-functional teams.
Share experience with detailed documentation.

Frequently Asked Questions