Installation Service Manager
@ US LBM

Rocklin, California, United States
$125,000
On Site
Full Time
Posted 2 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @uslbm.com
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Job Details

Overview

The Installation Service Manager at US LBM is responsible for overseeing, directing and managing the Installation Service Department at Homewood & Meeks. This role is integral in implementing processes that ensure operational efficiency, quality service, and safety standards while ensuring customer satisfaction.

Main Responsibilities

  • Implement procedures to set high service standards and operational efficiency.
  • Monitor scheduling conflicts, track VPO jobs and update invoicing status.
  • Create and manage department KPIs, provide guidance to service technicians, and resolve escalated issues.
  • Manage material supply systems and support field service technicians during installations.
  • Conduct site inspections, ensure safety compliance, and maintain quality standards.

Additional Duties

Analyze work orders, plan daily schedules, visit work sites, and perform acceptance tests. Troubleshoot equipment, maintain supplies, and ensure safety protocols on-site. Collaborate with internal teams and communicate updated work procedures and company policies.

Qualifications

  • Education: High School Diploma or GED required; Associate's Degree preferred.
  • Experience: 4-6 years in building materials installation and supervising service teams.
  • Skills: Strong problem-solving, leadership, communication, blueprint reading, and computer competency.

About US LBM

US LBM is a leading distributor of specialty building materials in the U.S., operating over 400 locations nationwide with a focus on local markets, community involvement, and safety.

Key skills/competency

  • Service Excellence
  • Operational Efficiency
  • Scheduling
  • VPO Tracking
  • Material Management
  • Team Leadership
  • Blueprint Reading
  • Safety Standards
  • Customer Service
  • Problem Solving
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How to Get Hired at US LBM

🎯 Tips for Getting Hired

  • Customize your resume: Tailor to highlight supervisory and installation skills.
  • Research US LBM: Understand their national and local market approach.
  • Showcase leadership: Include hands-on team management experience.
  • Prepare real examples: Detail operational improvements and problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review blueprint reading and specifications.
Practice troubleshooting equipment issues.
Study construction codes and material take-offs.
Familiarize with KPI tracking systems.

Behavioral Questions

Describe a challenging team scenario.
Explain conflict resolution in field operations.
Detail decision-making during scheduling conflicts.
Share examples of process improvements.

Frequently Asked Questions