Mortgage Assistance Point Specialist
@ U.S. Bank

Hybrid
$41,600
Hybrid
Full Time
Posted 1 day ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @usbank.com
Recommended after applying

Job Details

About the Mortgage Assistance Point Specialist Role

At U.S. Bank, we are dedicated to helping customers make smarter financial decisions by offering clear, consistent support during challenging times. As a Mortgage Assistance Point Specialist, you will serve as the single point of contact for borrowers navigating loss mitigation and foreclosure processes.

Key Responsibilities

  • Guide borrowers through loss mitigation and foreclosure options.
  • Provide timely verbal updates on decision changes.
  • Collect additional documentation for retention and disposition options.
  • Follow regulatory and compliance requirements.

Basic Qualifications

  • High school diploma or equivalent.
  • 2-4 years of clerical or administrative experience.

Preferred Skills/Experience

  • Ability to identify and resolve issues and analyze data.
  • Manage multiple projects and deadlines effectively.
  • Proficiency in word processing, spreadsheets, and database software.
  • Strong verbal and written communication skills.
  • Adaptability in a changing environment.

Work Schedule & Shift Details

This position operates during a closing evening shift from 11-8 CT, Monday to Friday, with a rotating Saturday schedule including a shift differential based on local time.

Benefits

Enjoy comprehensive benefits including healthcare, life insurance, retirement plans, paid time off, and more, with accommodations available during the hiring process.

Compliance & Equal Opportunity

U.S. Bank complies with all relevant local laws and offers equal opportunity employment. Background checks are conducted per applicable guidelines.

Key skills/competency

loss mitigation, foreclosure, customer service, compliance, documentation, communication, regulatory, administrative, problem-solving, data analysis

Apply without a personalized resume

How to Get Hired at U.S. Bank

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant administrative and customer service skills.
  • Show regulatory knowledge: Emphasize compliance and documentation experience.
  • Research U.S. Bank: Understand their mission and benefit offerings.
  • Practice interview scenarios: Prepare for customer service and problem resolution questions.

📝 Interview Preparation Advice

Technical Preparation

Review loss mitigation software tools.
Practice data management in spreadsheets.
Familiarize with compliance software.
Refresh database and documentation skills.

Behavioral Questions

Describe handling multiple deadlines.
Explain customer service challenges faced.
Detail a time you resolved conflicts.
Discuss adapting to change effectively.

Frequently Asked Questions