Job Overview
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Job Description
About U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Processes day-to-day activities associated with Institutional Trust accounts. Assists in office operations including telephone, mail, filing and supply maintenance. Assists Account Managers and Relationship Managers in meeting client needs to maximize client satisfaction and encourage growth of the relationship. Works proactively to identify potential problems, compliance issues, or fraudulent activities.
Basic Qualifications
- High school diploma or equivalent
- Three or more years of customer service experience
Preferred Skills/Experience
- Thorough knowledge of general banking and trust products
- Advanced knowledge of cash and security transactions and trust operations
- Proven commitment to quality customer service
- Well-developed ability to timely and accurately process daily work/transactions
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
Key skills/competency
- Institutional Trust Accounts
- Account Processing
- Client Service
- Banking Operations
- Trust Operations
- Cash and Security Transactions
- Problem Identification
- Compliance Issues
- Fraudulent Activities
- Microsoft Office
How to Get Hired at U.S. Bank
- Tailor your resume: Highlight customer service, banking, and trust product experience relevant to Institutional Trust Account Associate roles.
- Craft a compelling cover letter: Emphasize your understanding of financial transactions and commitment to client satisfaction at U.S. Bank.
- Prepare for interviews: Be ready to discuss your problem-solving skills and experience with trust operations and software.
- Understand the culture: Research U.S. Bank's mission to help communities thrive and its commitment to its customers.
- Network effectively: Connect with U.S. Bank employees on LinkedIn to gain insights into the company and the hiring process.
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