Contact Center Customer Experience Specialist

Contact Center Customer Experience Specialist

At U.S. Bank, we’re on a journey to do our best. We help customers and businesses make better financial decisions and enable communities to grow. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive from Day One.

Job Summary

The Contact Center Customer Experience Specialist provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. This role involves researching and resolving problems and errors, which may include those related to fraud support and internet operations. You will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures. As a specialist, you will also act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Compensation & Training

The pay for this position is $20 per hourly. We are hiring for the March Class, with training starting on March 16th, 2026. Shifts are currently available between 9:00 AM and 12:00 AM CT.

Qualifications

Basic Qualifications

• High school diploma or equivalent
• Typically, at least 18 months of customer service or related experience

Preferred Skills/Experience

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location & Work Arrangement

This role is designated as U.S. home-based remote. While remote, there is a preference for candidates residing near the following hubs: Cincinnati, OH; Milwaukee, WI; Fargo, ND; Knoxville, TN; Twin Cities, MN; St. Louis, MO; Owensboro, KY; Atlanta, GA; Charlotte, NC; Oshkosh, WI; Dallas, TX; Phoenix/Tempe, AZ; Portland, OR.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves. Our benefits are designed to help you and your family boost your health, protect your financial security, and give you peace of mind. Benefits include:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals (one hour for every 30 worked, up to 80 hours per calendar year)

Equal Opportunity & Compliance

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program. U.S. Bank will consider qualified applicants with arrest or conviction records for employment, consistent with applicable local and federal laws, and conducts background checks accordingly.

Key skills/competency

• Customer Service
• Problem Solving
• Communication Skills
• Negotiation
• Multitasking
• Computer Navigation
• Fraud Support
• Internet Operations
• Banking Regulations
• Time Management