URBN Junior Systems Engineer
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) · Philadelphia, PA
- On site
- Full-time
- $65,000 / year
- Philadelphia, PA
Job highlights
- Maintain Windows servers and SaaS platforms.
- Monitor system resources and resolve alerts.
- Support Google Workspace and Microsoft 365.
- Collaborate with application teams and vendors.
- Identify automation and AI improvement opportunities.
About the role
Junior Systems Engineer
URBN is hiring a Junior Systems Engineer who is responsible for the health, monitoring, and maintenance of URBN's Windows Server environment and core SaaS platforms. This role requires a highly organized self-starter with strong communication skills to coordinate with application teams and manage vendor relations. A key component of this position is the ability to identify and suggest opportunities to apply automation and AI tools to improve operational efficiency and reduce manual tasks.
Role Responsibilities
- Server Maintenance: Monitor and maintain Windows servers. Perform OS updates, application upgrades, and coordinate maintenance outages with impacted business units.
- Resource Monitoring: Proactively monitor CPU, memory, and disk space. Resolve routine alerts and escalate complex issues to the appropriate teams as needed.
- Communication & Triage: Monitor Slack channels and email threads to identify issues requiring team intervention. Provide initial assistance and escalate as necessary.
- Vendor Management: Open, track, and manage support tickets with external vendors. Maintain organization and chase resolutions to ensure timely closure.
- SaaS Support: Provide day-to-day operational support and case escalation for Google Workspace and Microsoft 365 issues.
- Operational Projects: Provide infrastructure support for activities related to new store openings and new hire technical provisioning.
- Automation & AI: Recognize and flag opportunities for process improvement through the use of automation scripts or AI-driven solutions.
- Availability: Participate in a 24/7 on-call rotation. This role requires frequent off-hours work for maintenance windows and emergency response.
Role Qualifications
- Experience: 1–2 years of professional technology experience.
- Technical Proficiency: Functional knowledge of Windows Server, Google Workspace, and Microsoft 365.
- Highly Organized: Ability to track multiple moving parts, including vendor tickets, project tasks, and system alerts simultaneously.
- Strong Communicator: Ability to provide clear, concise updates to technical teams and stay engaged in high-traffic Slack/email threads.
- Self-Starter: Proven ability to work independently, take initiative on routine maintenance, and follow tasks through to completion without constant supervision.
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Key skills/competency
- Junior Systems Engineer
- Windows Server
- SaaS Platforms
- Automation
- AI Tools
- Google Workspace
- Microsoft 365
- Vendor Management
- System Monitoring
- Operational Efficiency
Skills & topics
- Junior Systems Engineer
- Systems Engineer
- Windows Server
- Google Workspace
- Microsoft 365
- SaaS Support
- IT Operations
- Automation
- AI
- Vendor Management
- System Administration
- Technical Support
- URBN Careers
How to get hired
- Tailor your resume: Highlight your 1-2 years of experience with Windows Server, Google Workspace, and Microsoft 365, emphasizing organization and communication skills.
- Showcase initiative: In your application and interviews, provide specific examples of how you've improved processes or resolved issues independently.
- Demonstrate technical skills: Be prepared to discuss your experience with OS updates, resource monitoring, and SaaS support during the technical interview.
- Emphasize collaboration: Use examples to show how you've effectively communicated with technical teams and managed vendor relationships.
- Prepare for on-call: Understand and confirm your availability for the 24/7 on-call rotation and off-hours work.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Junior Systems Engineer at URBN?
- The Junior Systems Engineer at URBN is responsible for maintaining the health, monitoring, and upkeep of the Windows Server environment and core SaaS platforms. This includes server maintenance, resource monitoring, communication and triage, vendor management, SaaS support, and operational projects. A key aspect is also identifying opportunities for automation and AI to improve efficiency.
- What technical skills are essential for this Junior Systems Engineer role at URBN?
- Essential technical skills include functional knowledge of Windows Server, Google Workspace, and Microsoft 365. Experience with OS updates, application upgrades, system monitoring (CPU, memory, disk space), and general SaaS support are also crucial for this Junior Systems Engineer position.
- Does the Junior Systems Engineer role at URBN require on-call availability?
- Yes, this Junior Systems Engineer role requires participation in a 24/7 on-call rotation. The position also involves frequent off-hours work for essential maintenance windows and emergency response, ensuring the continuous operation of URBN's systems.
- What kind of experience is URBN looking for in a Junior Systems Engineer candidate?
- URBN is seeking candidates with 1-2 years of professional technology experience. The ideal candidate is a highly organized self-starter with strong communication skills, capable of working independently and managing multiple tasks simultaneously, including vendor tickets and system alerts.
- How can I best highlight my qualifications for the Junior Systems Engineer position at URBN?
- To best highlight your qualifications for the Junior Systems Engineer role, focus on quantifying your experience with Windows Server, Google Workspace, and Microsoft 365. Showcase your organizational skills by detailing how you've managed multiple tasks or vendor tickets. Emphasize any experience you have with automation, AI, or process improvement initiatives.
- What opportunities are there for growth in this Junior Systems Engineer role at URBN?
- While the primary focus is on foundational systems engineering, the role offers opportunities to explore and implement automation and AI solutions. This exposure to improving operational efficiency can lead to career growth within the systems engineering or IT operations fields at URBN.
- What benefits does URBN offer its employees for this Junior Systems Engineer position?