Digital Content Assistant

Role Summary

Urban Outfitters is looking for an enthusiastic and dedicated individual to play a key role in the content and web management for the EU sites and apps. The ideal candidate is a dynamic, highly flexible, and driven individual who can excel under pressure, work within tight time constraints and is able to plan ahead.

This position will be responsible for a multitude of website related tasks whilst maintaining key relationships with several departments. The candidate will have great organisational and communication skills, attention to detail and have the ability to filter/prioritise feedback and requests.

Content: What You'll Be Doing

• Upload content on EU websites and apps using the CMS and personalisation/optimisation tool.
• Scheduling the content to go live accordingly with launch times.
• Responsible for QA testing and analysing of all content and links to ensure that information that is live is accurate to the brief through coordination and validation.
• Regular QA of the localised websites and site walkthroughs of emerging markets.
• Troubleshooting, communicating and/or resolving any issues.
• Required to attend weekly content marketing meetings and work collaboratively with various departments including Trade and Web Production.

Project And Process

• Manage site and app copy change requests (translation upload, help page amendments and ad-hoc service updates).
• Perform audits and gap analysis and use findings to develop recommendations to improvement site and content operations.
• Gather and share optimisation improvements across the customer journey through competitor research and analysing key metrics.
• Assist with Weekly and Monthly reporting that is shared out to the wider teams.
• Support the Manager with testing and bug reporting/resolution across our sites and apps.
• When required, collaborate with the Manager on various small to large scale Digital projects.

What You'll Need

• Excellent time management skills and an ability to drive any task or project forward to ensure it meets its deadlines.
• Flexibility in a fast-paced environment, with a great ability to work collaboratively with multiple departments.
• Strong attention to detail and high level of accuracy.
• Have the ability to work on multiple projects simultaneously with tight deadlines.
• Proactive personality that is able to identify and resolve issues before they go out to the customer; follow-through until resolution is vital.
• Excellent verbal and written communication.

Desirable

• Competency with web-based product, content, or catalog management applications.
• Familiar with the QA process.
• Technical expertise to answer questions about or troubleshoot problems with the site/app and CMS.
• Understanding of global eCommerce site and app experiences.

The Perks

Work-life Balance

• Flexible start and finish times
• Bring your dog to work

Wellbeing

• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
• Private Medical Insurance

Employee Discount

• Up to 40% off at all URBN Brands!

Community

• One paid day to either volunteer or fundraise for a charity of your choice

Travel

• Cycle to work scheme
• Season ticket loan

Continued Development

• We offer structured support within the business alongside continued learning and development

Key skills/competency

• Content Management System (CMS)
• QA Testing
• Web Production
• Digital Project Management
• Time Management
• Attention to Detail
• Communication Skills
• E-commerce Operations
• Data Analysis
• Problem Solving