Strategic Account Manager

@ Upside

About Upside

Meet Upside. We created Upside to transform brick-and-mortar commerce by utilizing online retail sophistication in profit measurement, attribution, and incrementality. Our platform helps millions earn more cashback and hundreds of thousands of businesses generate measurable profit, channeling billions in commerce back to retailers, consumers, and sustainability initiatives.

The Impact You'll Make

As a Strategic Account Manager, you will lead the development of strategic account plans to retain and grow partnerships with major brands in the fuel and c-store industry. You will gain detailed product knowledge, coordinate with internal teams, strengthen client relationships through reporting and service, and ensure clients derive exceptional value from the Upside platform.

• Manage client relationships from onboarding to long-term success.
• Improve account retention with platform education and data insights.
• Identify and close expansion opportunities with enterprise clients.
• Lead monthly reviews and create performance reports and case studies.
• Collaborate with analytics, product, marketing, and operations teams.

Competencies You Have

• 7+ years of client-facing experience with 4+ in enterprise tech or retail fuels.
• Bachelor's degree and strong public-speaking skills, both formal and casual.
• Proven record of exceeding goals with project management and client communication abilities.
• Strong analytical skills with experience using tools like Salesforce, Outreach, and Gong.
• Ability to travel up to 20%.

Location & Work Arrangement

This role is flexible in location; however, candidates based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions must attend the office on a hybrid basis.

Compensation & Benefits

• U.S. base salary range: $159,000 - $175,000 plus commissions, equity, and benefits.
• Medical, dental, and vision coverage starting Day 1.
• Equity (ISOs), 401(k), and family planning programs.
• Wellness memberships, unlimited PTO, and a flexible work environment.
• Lunch reimbursement for in-office employees and learning stipends.

Diversity and Inclusion

Upside values diversity and builds a workplace reflecting varied backgrounds and perspectives. Accommodation requests for disabilities or special needs are welcomed via email.

Key skills/competency

• Client Management
• Account Planning
• Enterprise Sales
• Data Analysis
• Project Management
• Retail Technology
• Public Speaking
• Salesforce
• Strategic Planning
• Collaboration