Ops Senior Admin Assistant

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The Ops Senior Admin Assistant will take an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, ensuring the highest levels of customer service, commerciality, quality, and satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.

Main Duties and Responsibilities

• Responsible for successfully supporting the Cell and Gene team with daily operations and liaising with Control Tower Coordinators as it relates to cell and gene shipments.
• Utilize technology to provide enhanced monitoring, management, and control of shipments as required.
• Collaborate with LSPs, Branches, and Depots to arrange and coordinate shipment solutions.
• Ensure preparation, placement, control, and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors), and trained operatives according to Cell & Gene project specifications-COPs or SOPs.
• Coordinate and dispatch drivers for collections and deliveries, ensuring they are on time and adhere to clients’ expectations regarding documentation – GDP requirements.
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments.
• Book shipments with Airlines (Create MAWB) and Integrators to ensure the best routing solution for all Cell & Gene shipments.
• Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities.
• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments.
• Send pre-alerts for all Cell & Gene shipments with Marken branches and local service providers, ensuring communication to confirm receipt of the pre-alert and shipment instructions.
• Perform pre- and post-flight shipment checks and communicate with airlines and handling agents in case of delays or off-loads.
• Escalate any issues or delays to the Cell & Gene Management Team.

UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.

Key skills/competency

• Cell & Gene Therapy Logistics
• Shipment Coordination
• Regulatory Compliance (GDP)
• Supply Chain Management
• Customer Service Excellence
• Operational Support
• Logistics Technology (Maestro, GPS)
• International Shipping
• Documentation Management
• Problem Escalation