Customer Success Specialist (m/w/d)
UPS · Neuss, North Rhine-Westphalia, Germany
- On site
- Full-time
- €50,000 / year
- Neuss, North Rhine-Westphalia, Germany
Job highlights
- Manage customer accounts and relationships.
- Support onboarding, billing, and sales inquiries.
- Collaborate across departments for cohesive support.
- Requires strong communication and problem-solving skills.
- Experience in logistics or insurance is a plus.
About the role
Customer Success Specialist - UPS Capital
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
We are looking for a proactive and customer-focused Customer Success Specialist to join our team in Neuss, Germany. This role is ideal for someone who thrives in a fast-paced environment and enjoys working cross-functionally to deliver exceptional service. The successful candidate will support customer accounts through onboarding, service and invoice inquiries, and sales support—particularly focused on retaining and strengthening customer relationships.
What You’ll Do
Reporting to the Customer Success Team Leader, the successful applicant will have the following Key Responsibilities:
- Customer Account Management: Act as the primary contact for assigned customer accounts, maintain accurate customer profiles and documentation, and conduct business and quality reviews.
- Onboarding & Welcome Calls: Conduct welcome calls for new customers to ensure smooth onboarding and provide training and support on UPS Capital systems and processes.
- Billing & Collections Support: Handle customer inquiries related to billing and payment, and liaise with Finance & Accounting to resolve issues and ensure accurate allocations.
- Sales Support & Customer Retention: Collaborate with Sales to identify opportunities for account growth and retention, support retention efforts by addressing customer concerns and enhancing satisfaction, support service failure recovery and escalate where necessary, and track shipments and prepare performance reports.
- Cross-Functional Collaboration: Work closely with Claims, Sales, and F&A teams to ensure cohesive support and provide backup support across customer accounts as needed.
What You’ll Need
- Previous experience in a customer service role preferred.
- Strong communication skills, both written and verbal.
- Proficient in using CRM systems (Salesforce preferred) and Microsoft Office applications.
- Ability to manage multiple tasks and prioritize effectively; working collaboratively within a team.
- Strong attention to detail and problem-solving skills.
- A customer-focused mindset with a proactive approach to service delivery.
- Ability to analyze data and prepare reports.
- Knowledge of Insurance or logistics industries preferred.
- Language Skills – English and either German, French or Italian required.
Your Career At UPS Capital
Great opportunities for discovering your potential in a globally successful company. Teamwork and passion for your job are the basis for a career that you can rely on for the long term. For a future that gets you further than you may have ever expected.
Key skills/competency
- Customer Success Specialist
- Customer Account Management
- Customer Service
- Onboarding
- Billing Support
- Sales Support
- Customer Retention
- Cross-Functional Collaboration
- CRM Systems
- Communication Skills
Skills & topics
- Customer Success Specialist
- Customer Service
- Account Management
- Onboarding
- Billing
- Sales Support
- Customer Retention
- CRM
- Logistics
- Insurance
How to get hired
- Tailor your resume: Highlight customer service, CRM experience, and language skills.
- Craft a compelling cover letter: Emphasize your proactive approach and retention focus.
- Prepare for behavioral questions: Use the STAR method for UPS Capital scenarios.
- Research UPS Capital: Understand their services, values, and logistics industry impact.
- Follow instructions: Ensure language preference is set before applying.
Technical preparation
Master CRM systems, especially Salesforce.,Practice data analysis for reporting.,Familiarize with MS Office Suite.,Understand logistics/insurance systems.
Behavioral questions
Describe a challenging customer issue.,How do you prioritize multiple tasks?,Give an example of cross-functional collaboration.,How do you handle billing disputes?
Frequently asked questions
- How can I ensure my application for the Customer Success Specialist role at UPS Capital is successful?
- To maximize your chances for the Customer Success Specialist position at UPS Capital, ensure your resume clearly details your customer service experience, proficiency with CRM systems like Salesforce, and any relevant language skills (English plus German, French, or Italian). Highlight your ability to manage accounts, support onboarding, and contribute to customer retention. Showing a proactive, customer-focused mindset and problem-solving capabilities will be key.
- What are the essential language requirements for the Customer Success Specialist job at UPS Capital in Neuss, Germany?
- The Customer Success Specialist role at UPS Capital requires strong English language skills. Additionally, proficiency in either German, French, or Italian is mandatory. Ensure you clearly state your language capabilities in your application.
- What kind of CRM experience is UPS Capital looking for in a Customer Success Specialist?
- UPS Capital prefers candidates proficient in using CRM systems, with a specific mention of Salesforce. Demonstrating your ability to manage customer data, track interactions, and utilize CRM features for account management and support will be highly beneficial for the Customer Success Specialist role.
- How important is previous experience in the logistics or insurance industry for this role?
- While not strictly mandatory, knowledge of the insurance or logistics industries is preferred for the Customer Success Specialist position at UPS Capital. If you have this background, be sure to emphasize it in your application, as it can provide valuable context for understanding customer needs and industry-specific challenges.
- What are the key responsibilities of a Customer Success Specialist at UPS Capital?
- As a Customer Success Specialist at UPS Capital, your key responsibilities will include managing assigned customer accounts, conducting welcome calls and onboarding, assisting with billing and collections inquiries, supporting sales efforts for account growth and retention, and collaborating with various internal teams like Claims, Sales, and Finance & Accounting.