Brokerage Process Support Specialist
UPS
Job Overview
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Job Description
Brokerage Process Support Specialist at UPS
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Key Responsibilities
Process Support & Analysis
- Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities.
- Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis.
- Support the BPI Supervisor in building “as‑is” and “to‑be” process maps.
Technology & System Implementation
- Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools.
- Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking.
- Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout.
Data Analytics & Reporting
- Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy.
- Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives.
- Provide daily/weekly reporting updates as assigned.
Documentation & Training Support
- Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation.
- Support change management activities, including communication drafts and training coordination.
- Assist with updating project trackers, documentation repositories, and shared libraries.
General Support & Task Execution
- Complete assigned tasks from the BPI Supervisor on time and with high quality.
- Help coordinate project activities, follow-ups, and cross-functional meetings.
- Provide administrative and technical support across improvement initiatives as needed.
Required Skills & Qualifications
Experience
1–3+ years in business operations, process support, data analysis, or a related role.
Technology Skills
- Proficiency in Microsoft Excel (pivot tables, lookup formulas, data transformation, etc.).
- Familiarity with automation or workflow tools (Power Automate, system configuration, or similar) preferred.
- Experience with CargoWise is strongly preferred.
Analytical Skills
Ability to work with data, identify patterns, validate accuracy, and summarize findings.
Process Skills
Exposure to process mapping or Lean methodologies is a plus.
Communication
Strong documentation and communication skills; able to produce clear, concise materials.
Work Style
Organized, detail-oriented, proactive, and adaptable to shifting priorities.
Key skills/competency
- Process Analysis
- Data Validation
- Workflow Redesign
- System Testing
- Data Analytics
- Reporting
- Documentation
- Training Support
- Microsoft Excel
- CargoWise
How to Get Hired at UPS
- Research UPS's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align with company principles.
- Tailor your resume: Customize your application to highlight experience in business operations, process support, and data analysis, specifically matching Brokerage Process Support Specialist requirements.
- Showcase technical skills: Emphasize proficiency in Microsoft Excel, CargoWise, and any automation tools with concrete project examples and results.
- Prepare for behavioral questions: Practice articulating experiences in problem-solving, teamwork, adaptability to shifting priorities, and detailed documentation processes.
- Demonstrate passion for logistics: Express genuine interest in UPS's global operations, supply chain efficiency, and commitment to continuous improvement during interviews.
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