Relationship Manager
UPRIO
Job Overview
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Job Description
About UPRIO
UPRIO is a groundbreaking ed-tech start-up that is redefining the after-school tuition space by its unique student-focused product which harnesses the power of AI to deliver superior outcomes for each student. Its disruptive offering which is created with a student-parent first approach is poised to establish dominance in a segment where others have yet to find success. Founded by expert and seasoned professionals across education, technology and consumer industries, the company is already 200 members strong and well-funded to achieve its bold objectives.
About the Role
We are looking for a Relationship Manager who will be responsible for maintaining strong, long-term relationships with our existing clients (parents of K-10 students). Since our model operates on monthly renewals, your role will be crucial in ensuring parent satisfaction and continued subscription to UPRIO’s online live tuition services.
Key Responsibilities
- Meet existing customers (parents) on a weekly basis to maintain relationships and build trust.
- Ensure renewal of monthly subscriptions by addressing concerns, resolving issues, and reinforcing the value of our services.
- Gather feedback from parents and share insights with the internal team to improve service delivery.
- Act as the primary point of contact for parents, ensuring smooth communication and strong engagement.
- Travel within the city daily to meet clients as per planned schedules.
Requirements
- Graduate in any discipline with 1–3 years of experience in customer-facing roles.
- Must own a 2-wheeler for daily client visits.
- Strong communication skills in English + Kannada.
- Ability to build trust and long-term relationships with clients.
- Self-motivated, target-oriented, and comfortable with daily travel.
Key skills/competency
- Customer Relationship Management
- Client Retention
- Sales
- Customer Service
- Communication Skills
- Problem Solving
- Clienteling
- Parent Engagement
- EdTech
- Subscription Renewal
How to Get Hired at UPRIO
- Tailor your resume: Highlight customer-facing experience and relationship-building skills relevant to UPRIO.
- Showcase communication: Emphasize your English and Kannada language proficiency and client engagement abilities.
- Demonstrate self-motivation: Provide examples of your target orientation and comfort with travel in your application.
- Prepare for interviews: Be ready to discuss how you build trust and ensure client satisfaction.
- Research UPRIO's mission: Understand their AI-driven approach to education and student-parent focus.
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