Assistant Manager – Service Manager
UPRIO · Bengaluru South, Karnataka, India
- On site
- Full-time
- ₹350,000 / year
- Bengaluru South, Karnataka, India
Job highlights
- Maintain strong client relationships with parents.
- Ensure monthly subscription renewals through satisfaction.
- Gather feedback for service improvement.
- Act as primary point of contact for parents.
- Requires daily travel to meet clients.
About the role
About UPRIO
UPRIO is a groundbreaking ed-tech start-up that is redefining the after-school tuition space by its unique student-focused product which harnesses the power of AI to deliver superior outcomes for each student. Its disruptive offering which is created with a student-parent first approach is poised to establish dominance in a segment where others have yet to find success. Founded by expert and seasoned professionals across education, technology and consumer industries, the company is already 200 members strong and well-funded to achieve its bold objectives.
About the Role
We are looking for a Relationship Manager who will be responsible for maintaining strong, long-term relationships with our existing clients (parents of K-10 students). Since our model operates on monthly renewals, your role will be crucial in ensuring parent satisfaction and continued subscription to UPRIO’s online live tuition services.
Key Responsibilities
- Meet existing customers (parents) on a weekly basis to maintain relationships and build trust.
- Ensure renewal of monthly subscriptions by addressing concerns, resolving issues, and reinforcing the value of our services.
- Gather feedback from parents and share insights with the internal team to improve service delivery.
- Act as the primary point of contact for parents, ensuring smooth communication and strong engagement.
- Travel within the city daily to meet clients as per planned schedules.
Requirements
- Graduate in any discipline with 1–3 years of experience in customer-facing roles.
- Must own a 2-wheeler for daily client visits.
- Strong communication skills in English + Kannada.
- Ability to build trust and long-term relationships with clients.
- Self-motivated, target-oriented, and comfortable with daily travel.
Key skills/competency
- Customer Relationship Management
- Client Retention
- Sales
- Customer Service
- Communication Skills
- Problem Solving
- Clienteling
- Parent Engagement
- EdTech
- Subscription Renewal
Skills & topics
- Relationship Manager
- Customer Success
- Client Retention
- Sales
- Customer Service
- Account Management
- EdTech
- Subscription Services
- Clienteling
- Parent Engagement
- Kannada
- English
- Graduate
- Entry Level
How to get hired
- Tailor your resume: Highlight customer-facing experience and relationship-building skills relevant to UPRIO.
- Showcase communication: Emphasize your English and Kannada language proficiency and client engagement abilities.
- Demonstrate self-motivation: Provide examples of your target orientation and comfort with travel in your application.
- Prepare for interviews: Be ready to discuss how you build trust and ensure client satisfaction.
- Research UPRIO's mission: Understand their AI-driven approach to education and student-parent focus.
Technical preparation
Practice active listening skills.,Prepare to discuss CRM software usage.,Review common customer retention strategies.,Understand basic AI concepts in education.
Behavioral questions
How do you build trust with clients?,Describe a time you resolved a customer issue.,How do you stay motivated when facing targets?,How do you handle daily travel demands?
Frequently asked questions
- What is the typical career path for a Relationship Manager at UPRIO?
- At UPRIO, a Relationship Manager's career path often involves progressing into senior relationship management roles, team leadership, or potentially moving into client success or sales management positions within the ed-tech sector. Your success in nurturing client relationships and driving renewals can open doors to leadership opportunities.
- What kind of support can I expect as a Relationship Manager at UPRIO?
- As a Relationship Manager at UPRIO, you can expect support from an internal team dedicated to improving service delivery. You'll also have access to resources and training to enhance your client management and communication skills, ensuring you can effectively address parent concerns and reinforce the value of UPRIO's services.
- How does UPRIO use AI in its services, and how does that impact the Relationship Manager role?
- UPRIO leverages AI to deliver personalized and superior outcomes for students. As a Relationship Manager, understanding this AI-driven approach allows you to effectively communicate the unique value proposition to parents, address any questions they might have about the technology, and reinforce why UPRIO is a superior choice for their child's education.
- What are the main challenges a Relationship Manager might face at UPRIO?
- The main challenges for a Relationship Manager at UPRIO often involve ensuring consistent parent satisfaction to drive monthly renewals, addressing diverse parental concerns, and managing daily travel effectively to meet clients. Building and maintaining strong, trust-based relationships in a competitive market also presents ongoing challenges.
- Is travel a significant part of the Relationship Manager role at UPRIO?
- Yes, travel is a significant part of the Relationship Manager role at UPRIO. You will be expected to travel within the city daily to meet existing clients (parents) as per planned schedules to maintain relationships and ensure subscription renewals.
- What specific customer-facing experience is most valuable for this Relationship Manager position?
- The most valuable customer-facing experience for this Relationship Manager position includes roles focused on building and maintaining long-term client relationships, direct sales, account management, customer success, or any role where regular client interaction and satisfaction are key performance indicators. Experience in subscription-based services is also highly beneficial.