Senior Product Analyst, Data & BI
@ Upgrade

San Francisco, California, United States
On Site
Posted 19 days ago

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Job Details

About Upgrade

Upgrade is a fintech company offering affordable and responsible credit, mobile banking, and payment products. With over 5.5M customers and a valuation of $6.3B, Upgrade is backed by top technology investors and recognized for its inclusive and innovative culture.

About the Role

The Senior Product Analyst, Data & BI will be a key member of the Data & BI Product team. This role is pivotal in leveraging data insights to drive better product decisions for consumer lending products, improving customer and investor experiences.

Responsibilities

  • Collaborate with product, engineering, and operations teams across personal loans, credit cards, BNPL, and servicing platforms.
  • Investigate and resolve data anomalies affecting customer and investor flows.
  • Partner with Credit, Marketing, Compliance, Investor Ops, and Servicing to translate business needs into scalable data solutions.
  • Analyze key performance metrics across customer lifecycles to inform product decisions.
  • Shape internal data products by addressing usability and data quality challenges.
  • Design and document key metrics, definitions, and validation frameworks.
  • Work closely with Engineering teams to enhance data sanity, availability, and lineage.

Requirements

  • Minimum of 2 years experience in data analytics, product data, or business intelligence.
  • Bachelor’s or Master’s in Analytics, Information Management, Computer Systems or similar fields.
  • Proficiency in SQL and Python for complex queries on large datasets.
  • Experience with Tableau, PowerBI, Looker, or similar reporting tools.
  • Strong analytical, root cause analysis, and data quality skills.
  • Effective cross-functional collaboration capabilities.
  • Business acumen in finance and lending is a plus.

What We Offer You

  • Competitive salary and stock option plan.
  • 100% paid medical, dental, and vision insurance.
  • Flexible PTO and competitive 401(k) and RRSP programs.
  • Opportunities for professional growth and paid parental leave.
  • Health and wellness initiatives.

Key Skills/Competency

Senior Product Analyst, Data & BI, fintech, SQL, Python, Tableau, data analytics, business intelligence, root cause analysis, cross-functional collaboration

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How to Get Hired at Upgrade

🎯 Tips for Getting Hired

  • Research Upgrade's culture: Review mission, values, and recent accolades.
  • Customize your resume: Highlight experience with SQL, Python, and BI tools.
  • Emphasize cross-functional skills: Demonstrate collaborative data project experience.
  • Practice data problem solving: Prepare examples of resolving data issues.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query optimization techniques.
Practice complex Python data analysis scripts.
Familiarize with Tableau/PowerBI reporting features.
Study data pipeline troubleshooting methods.

Behavioral Questions

Describe cross-team collaboration experiences.
Explain how you solved data anomalies.
Detail a challenging project and your role.
Share an experience of prioritizing conflicting tasks.

Frequently Asked Questions